TLDR; Realized we can use Zapier to do a Discourse post each time someone posts in Helpdesk, https://discourse.julialang.org/c/testing/54 (ping Matt if you can't access this).
All posts will be posted to a new Slack Bridge section where posts are by default wiki's so we can ensure that they are editable by everyone (this doesn't have to be the case but helps with maintainability, we can also look at privilege levels and who can edit these). The other option would be to expand the # of users with mod privileges to help with this influx of potential work.
Proposed course of action:
- make a bot discourse user where the messages will come from
- post an @ channel message notifying folks that we are bridging help desk
- discourse post after we are setup/if this all ends up working
- I and hopefully others can hand around Helpdesk for a few weeks more actively to gently remind folks to use threads when possible (so we don’t port over incomplete questions).
- monitor the health of this and iterate as needed