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December 20, 2013 18:49
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| DEC 20, 2013 | 01:25PM EST | |
| Nicole Williams replied: | |
| Hi James, | |
| Apologies about the delay in getting in touch! I’ve done testing on our end and wasn’t able to recreate similar errors with downtime and loading for Cloud.typography. If it’s not too much trouble, would you mind confirming if you’re still having issues? | |
| Thanks in advance. | |
| Kindest Regards, | |
| Nicole | |
| . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . | |
| Nicole Williams | |
| Hoefler & Frere-Jones, Inc. | |
| http://www.typography.com | |
| 611 Broadway, Room 725 | |
| New York, NY 10012 | |
| Tel. 212 777 6640 Ext. 219 | |
| DEC 13, 2013 | 06:38PM EST | |
| James replied: | |
| ❯ time curl https://cloud.typography.com/7482872/648922/css/fonts.css | |
| curl https://cloud.typography.com/7482872/648922/css/fonts.css | |
| 0.03s user 0.01s system 0% cpu 12.627 total | |
| This was an example of a request just now that took over 12 seconds. | |
| -- | |
| James Smith, CEO & Co-founder | |
| https://bugsnag.com | |
| Follow @bugsnag on Twitter for product updates and tips | |
| http://twitter.com/bugsnag | |
| Bugsnag in TechCrunch: http://tcrn.ch/Wca85m | |
| DEC 13, 2013 | 05:59PM EST | |
| Nicole Williams replied: | |
| Hi James, | |
| Thanks for getting in touch, and I’m sorry you’ve had trouble. I saw your note on Twitter and I wanted to chat a bit more. | |
| We haven’t experienced any load issues or outages with Cloud.typography, but if you could share anymore about the slow request issue we can certainly look at things on our end. Alternately, you can always find specifics from our Pingdom page on uptime here: http://stats.pingdom.com/ig52gpcl1jx1/292717 | |
| That said, I did also want to get in touch and let you know that we’ve had feedback from a few clients that Amazon’s servers experienced a short downtime earlier today. This wouldn’t have affected font delivery, but it may have affected font loading depending on where you’re keeping the fonts on your end. | |
| I hope this helps! Let me know if you have any questions. | |
| Kind Regards, | |
| Nicole | |
| . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . | |
| Nicole Williams | |
| Hoefler & Frere-Jones, Inc. | |
| http://www.typography.com | |
| 611 Broadway, Room 725 | |
| New York, NY 10012 | |
| Tel. 212 777 6640 Ext. 219 | |
| DEC 13, 2013 | 05:09PM EST | |
| Original message | |
| James wrote: | |
| Hey guys, we’re paying customers (bugsnag.com). | |
| Your site was not responsive earlier today, which effectively caused downtime on our site while waiting for the browser to timeout loading your css file. | |
| Do you have an asynchronous/non-blocking way of loading the font css file? Ideally we would want something that was fully hosted on our site, but sent the page tracking information you guys need asynchronously (using javascript maybe?). | |
| It is pretty unacceptable for our site to be down due to speed issues at your end, so we’re looking for any solution you can offer. | |
| Best | |
| - james | |
| -- | |
| James Smith, CEO & Co-founder | |
| https://bugsnag.com | |
| Follow @bugsnag on Twitter for product updates and tips | |
| http://twitter.com/bugsnag | |
| Bugsnag in TechCrunch: http://tcrn.ch/Wca85m |
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