TwilioDialogFlowTelefonia.json

{
  "description": "Dialogflow Connector",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "event": "incomingMessage"
        },
        {
          "next": "escolha_idioma_pt",
          "event": "incomingCall"
        },
        {
          "event": "incomingRequest"
        }
      ],
      "properties": {
        "offset": {
          "x": -30,
          "y": -20
        }
      }
    },
    {
      "name": "connect_virtual_agent_1",
      "type": "connect-virtual-agent",
      "transitions": [
        {
          "event": "return"
        },
        {
          "event": "hangup"
        }
      ],
      "properties": {
        "sentiment_analysis": "false",
        "offset": {
          "x": -20,
          "y": 1210
        },
        "connector": "AtendimentoProducao",
        "language": "pt-BR",
        "status_callback": ""
      }
    },
    {
      "name": "gather_1",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "next": "seleciona_idioma",
          "event": "keypress"
        },
        {
          "event": "speech"
        },
        {
          "event": "timeout"
        }
      ],
      "properties": {
        "voice": "alice",
        "number_of_digits": 1,
        "speech_timeout": "auto",
        "offset": {
          "x": -140,
          "y": 390
        },
        "loop": 1,
        "finish_on_key": "#",
        "say": "If you want help in English, press two.",
        "language": "en-US",
        "stop_gather": true,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 5
      }
    },
    {
      "name": "escolha_idioma_pt",
      "type": "say-play",
      "transitions": [
        {
          "next": "gather_1",
          "event": "audioComplete"
        }
      ],
      "properties": {
        "voice": "alice",
        "offset": {
          "x": 110,
          "y": 180
        },
        "loop": 1,
        "say": "Boas vindas ao atendimento do teste do Leão, se você deseja o atendimento em Português, pressione 1, ou",
        "language": "pt-BR"
      }
    },
    {
      "name": "seleciona_idioma",
      "type": "split-based-on",
      "transitions": [
        {
          "event": "noMatch"
        },
        {
          "next": "intro_portugues",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "If value equal_to 1",
              "arguments": [
                "{{widgets.gather_1.Digits}}"
              ],
              "type": "equal_to",
              "value": "1"
            }
          ]
        },
        {
          "next": "intro_english",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "If value equal_to 2",
              "arguments": [
                "{{widgets.gather_1.Digits}}"
              ],
              "type": "equal_to",
              "value": "2"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{widgets.gather_1.Digits}}",
        "offset": {
          "x": 100,
          "y": 640
        }
      }
    },
    {
      "name": "virtual_agent_2",
      "type": "connect-virtual-agent",
      "transitions": [
        {
          "event": "return"
        },
        {
          "event": "hangup"
        }
      ],
      "properties": {
        "offset": {
          "x": 340,
          "y": 1210
        },
        "connector": "AtendimentoProducao",
        "language": "en"
      }
    },
    {
      "name": "intro_portugues",
      "type": "say-play",
      "transitions": [
        {
          "next": "connect_virtual_agent_1",
          "event": "audioComplete"
        }
      ],
      "properties": {
        "voice": "alice",
        "offset": {
          "x": 40,
          "y": 960
        },
        "loop": 1,
        "say": "Diga como posso ajudar você hoje.",
        "language": "pt-BR"
      }
    },
    {
      "name": "intro_english",
      "type": "say-play",
      "transitions": [
        {
          "next": "virtual_agent_2",
          "event": "audioComplete"
        }
      ],
      "properties": {
        "voice": "alice",
        "offset": {
          "x": 400,
          "y": 960
        },
        "loop": 1,
        "say": "Please say how can I help you today",
        "language": "en-US"
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}