mikermcneil, 2022-08-10
A few principles for delivering a great customer experience and successfully completing professional services engagements. The following are lessons that I had to learn the hard way. Hopefully, they save you some trouble!
- Daily communication with the customer (like a standup during the engagement)
- Timebox the engagement (ok to scope features, but also set a timeframe.)
- Make it explicit who is working on it and how many hours they'll be working per week.
- Do frequent demos during the project (weekly or biweekly). If the customer doesn't show, demo internally anyways. Fix bugs that come up in the demos before moving on. Fri morning or Thu afternoon demos work best, to leave time for bug fixes before the week (and sometimes project timeframe) ends.