Skip to content

Instantly share code, notes, and snippets.

@mahmoudelbachir

mahmoudelbachir/log of techIVRException.vm in agent IVR

Created April 22, 2010 16:24
Show Gist options
  • Save mahmoudelbachir/375448 to your computer and use it in GitHub Desktop.
Save mahmoudelbachir/375448 to your computer and use it in GitHub Desktop.
Download ZIP
Raw
log of techIVRException.vm in agent IVR
12:20:36,945 04/22 ERROR IdentifyServiceClient - No accounts found for telephone number: 5225554455
12:20:36,945 04/22 INFO component_logger - method execution[execution(IdentifyComponent.lookUpCustomerByTelephoneNumber(..))], exec time = 44ms, input = [5225554455]; output = []
12:21:01,767 04/22 DEBUG IdentifyServiceClient - preparing DAS IdentifyService.dtmfLookupAccountInfoByAccountNumber: 0999900000060
12:21:01,871 04/22 DEBUG IdentifyServiceClient - DAS return an exception:
12:21:01,871 04/22 WARN component_logger - method execution[execution(IdentifyComponent.lookupCustomerByAccountNumber(..))], exec time = 104ms, input = [0999900000060]; output = com.comcast.ivr.agent.exceptions.AgentIVRException
12:21:01,885 04/22 INFO VelocityEngine - RHS of #set statement is null. Context will not be modified. techIvrException.vm [line 4, column 1]
12:21:07,569 04/22 INFO TerminationComponentImpl - CallSession [browserSessionId=AE17034DC6ADE8AF0087BEE1C5977B78, accountList=null, accountInfo=null, failedIds =0, callEndReason=Caller Hungup, customerEnteredPhoneNumber=5225554455, dasSessionId=, deviceToActivate=null, deviceAction=null, callProgression=[identify/phone_rc, identify/disambuigPhone, identify/lookupPhone, identify/confirmNumber_rc, identify/selectNextNode, identify/alternateNumber_rc, identify/account_rc], customerEnteredZipcode=null, customerEnteredHouseNumber=null, singleAccount=false, lastVisitedNode=account]
12:21:07,569 04/22 INFO component_logger - method execution[execution(TerminationComponent.terminateCall(..))], exec time = 15ms, input = [CallSession [browserSessionId=AE17034DC6ADE8AF0087BEE1C5977B78, accountList=null, accountInfo=null, failedIds =0, callEndReason=Caller Hungup, customerEnteredPhoneNumber=5225554455, dasSessionId=, deviceToActivate=null, deviceAction=null, callProgression=[identify/phone_rc, identify/disambuigPhone, identify/lookupPhone, identify/confirmNumber_rc, identify/selectNextNode, identify/alternateNumber_rc, identify/account_rc], customerEnteredZipcode=null, customerEnteredHouseNumber=null, singleAccount=false, lastVisitedNode=account]]; output = null
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment