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| { | |
| "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json", | |
| "basics": { | |
| "name": "Rodrigo Martins Mansueli, M.Sc.", | |
| "label": "Support Engineer at Supabase", | |
| "picture": "https://i.stack.imgur.com/tsqmf.png?s=400&g=1", | |
| "email": "rodrigo@mansueli.com", | |
| "phone": "+55 44991347731", | |
| "url": "https://mansueli.com", | |
| "summary": "I am a Support Engineer with experience in the tech industry. With a Master's Degree in Computer Science and a Bachelor's Degree in Computer Engineering, I have developed a strong technical background and knowledge of programming languages such as Java, Python, and SQL.\n\nIn my current role, I work closely with customers to provide exceptional technical support and help them troubleshoot issues with software and hardware systems. I am passionate about customer service and always strive to go above and beyond to exceed their expectations.\n\nI am excited to connect with other professionals in the industry and look forward to learning from and collaborating with others. Please feel free to reach out and connect with me to discuss any opportunities or projects.\n\nStackOverflow: https://stackexchange.com/users/2516977/mansueli?tab=reputation\nGitHub: https://github.com/mansueli/", | |
| "location": { | |
| "countryCode": "BR", | |
| "address": "" | |
| }, | |
| "profiles": [ | |
| { | |
| "network": "LinkedIn", | |
| "username": "mansueli", | |
| "url": "https://www.linkedin.com/in/mansueli/" | |
| }, | |
| { | |
| "network": "Twitter", | |
| "username": "rmansueli", | |
| "url": "https://twitter.com/rmansueli" | |
| } | |
| ] | |
| }, | |
| "work": [ | |
| { | |
| "name": "Supabase", | |
| "position": "Support Engineer", | |
| "startDate": "2022-05-31", | |
| "highlights": [], | |
| "url": "https://www.linkedin.com/company/supabase/", | |
| "location": "Remote" | |
| }, | |
| { | |
| "name": "John Snow Labs", | |
| "position": "Customer Success Manager", | |
| "startDate": "2021-12-31", | |
| "endDate": "2022-03-31", | |
| "highlights": [], | |
| "url": "https://www.linkedin.com/company/johnsnowlabs/", | |
| "location": "Remote" | |
| }, | |
| { | |
| "name": "Vretta Inc.", | |
| "position": "Technical Support Analyst", | |
| "startDate": "2020-07-31", | |
| "endDate": "2021-12-31", | |
| "highlights": [], | |
| "summary": "Created reports to clients using the database.\nMade miscellaneous Python scripts to improve support. \nInteracted with professors and students in response to inquiries, concerns, and requests.", | |
| "url": "https://www.linkedin.com/company/vretta/", | |
| "location": "Toronto, Ontario, Canada" | |
| }, | |
| { | |
| "name": "Outlook Mobile Support", | |
| "position": "Training Liaison", | |
| "startDate": "2017-07-31", | |
| "endDate": "2021-04-30", | |
| "highlights": [], | |
| "summary": "Verified FAQs and updated them as needed. \nOrganized and kept the information about the product for support agents updated.\nDefined and maintained procedures for agents.\nTrained new support agents to work on tickets. \nTrained agents for the advanced support team (Tier 2).\nCollected information sent Support Overview and beta feedback to the development team.\nDeveloped the onboarding process for Tier 1 and Tier 2 agents.", | |
| "url": "https://upwork.com", | |
| "location": "Upwork " | |
| }, | |
| { | |
| "name": "Outlook Mobile Support", | |
| "position": "Tier 2 Team Lead for iOS & Android", | |
| "startDate": "2017-04-30", | |
| "endDate": "2017-06-30", | |
| "highlights": [], | |
| "summary": "Managed the Tier 2 Team of an email app with over 30 million active\nusers per month. \nCreated documents to train Tier 1 teams with regards to escalation\nand troubleshooting steps.\nInvestigated and escalated issues with the development team.\nMaintained queues and response times within SLA and a high NSAT\nscore.\nDefined procedures for the Tier 2 team with other headquarter\nmembers.", | |
| "url": "https://upwork.com", | |
| "location": "Upwork | Independet Contractor" | |
| }, | |
| { | |
| "name": "H-Media", | |
| "position": "Tier 2 Tech Support Team Leader for iOS & Android", | |
| "startDate": "2016-07-31", | |
| "endDate": "2017-04-30", | |
| "highlights": [], | |
| "summary": "Managed the Tier 2 Team of an email app with over 30 million active\nusers per month. \nCreated documents to train Tier 1 teams with regards to escalation\nand troubleshooting steps.\nInvestigated and escalated issues with the development team.\nMaintained queues and response times within SLA and a high NSAT\nscore.\nDefined procedures for the Tier 2 team with other headquarter\nmembers.", | |
| "url": "https://upwork.com", | |
| "location": "Upwork - remote" | |
| }, | |
| { | |
| "name": "H-Media", | |
| "position": "Tier 2 Level Tech Support for iOS and Android Devices", | |
| "startDate": "2016-04-30", | |
| "endDate": "2016-07-31", | |
| "highlights": [], | |
| "summary": "Identified trends and bugs from escalated tickets.\nAnalyzed root cause and replication steps.\nDocumented bugs found in JIRA cards for the project.\nResponded to Microsoft employees and premium users.", | |
| "url": "https://upwork.com", | |
| "location": "Upwork - remote" | |
| }, | |
| { | |
| "name": "H-Media", | |
| "position": "Tier 1 Technical Support for Mobile Email Client", | |
| "startDate": "2015-09-30", | |
| "endDate": "2016-03-31", | |
| "highlights": [], | |
| "summary": "Interacted with customers to provide information in\nresponse to inquiries, concerns, and requests.\nGathered customer information to determine the issue by analyzing the symptoms.\nResearched required information using available resources.\nIdentified and escalated priority issues per client specifications.", | |
| "url": "https://www.linkedin.com/company/h-media-gmbh/", | |
| "location": "Upwork - remote" | |
| }, | |
| { | |
| "name": "Alberta Innovates Centre for Machine Learning", | |
| "position": "Brain Tumour Analysis Project Intern", | |
| "startDate": "2014-05-31", | |
| "endDate": "2014-08-31", | |
| "highlights": [], | |
| "summary": "Extended BTAP’s Flipbook tool to display advanced imaging modalities and highlight tumour location as it changes over multiple visits by a patient\u000f \nAdapted Flipbook’s interface in response to user feedback and participated in design decisions.\nIntegrated the Flipbook with the pre-processor modules to extend its usability.", | |
| "url": "https://www.amii.ca/" | |
| }, | |
| { | |
| "name": "Universidade Tecnológica Federal do Paraná", | |
| "position": "Bioinformatics Intern", | |
| "startDate": "2012-08-31", | |
| "endDate": "2013-08-31", | |
| "highlights": [], | |
| "summary": "Analyzed next generation RNA secondary structure predicting tools regarding time used to calculate and review the underlying aspects of the process.", | |
| "url": "https://utfpr.edu.br", | |
| "location": "Cornélio Procópio, PR, Brazil" | |
| } | |
| ], | |
| "volunteer": [ | |
| { | |
| "organization": "Rotaract Club Cornélio Procopio", | |
| "position": "Member", | |
| "startDate": "2010-03-31", | |
| "endDate": "2013-12-31", | |
| "summary": "I was a member of the Rotaract Club of Cornélio Procópio and had several roles there including expanding the number of members and even mentoring people because of my previous experience in Rotary Programs." | |
| }, | |
| { | |
| "organization": "Rotaract Clube de Jales", | |
| "position": "President", | |
| "startDate": "2009-12-31", | |
| "endDate": "2010-04-30", | |
| "summary": "I was the president of the Rotaract Club of Jales for a limited amout of time due to the previous president having to move to a different location.", | |
| "highlights": [] | |
| }, | |
| { | |
| "organization": "Rotaract Club de Cornélio Procópio", | |
| "position": "President", | |
| "startDate": "2011-07-31", | |
| "endDate": "2012-06-30", | |
| "summary": "I was the president elected for the Rotaract Club of Cornélio Procópio for the year of 2011/2012.", | |
| "highlights": [] | |
| }, | |
| { | |
| "organization": "Rotary International", | |
| "position": "Exchange Student in Denmark", | |
| "startDate": "2008-01-31", | |
| "endDate": "2009-01-31", | |
| "summary": "I was an exchange student in Denmark for a year, where I learned about the Danish language and culture. During this period, I did two internships one in Servordan (Industry of Electronics Devices) and in the Sønderborg's Airport where I had minor roles in the Control Tower and in the Firefighter Department for one week each. ", | |
| "highlights": [], | |
| "url": "https://www.linkedin.com/company/rotary-international/" | |
| }, | |
| { | |
| "organization": "Interact Club de Jales", | |
| "position": "Member", | |
| "startDate": "2004-09-30", | |
| "endDate": "2007-12-31", | |
| "summary": "The interact is a Youth Group Program from Rotary international which is meant to teens from 14 to 18 years old. During this time I had opportunities to make a difference in the live of several people with food drives, clothing drives, blood donation campaigns. ", | |
| "highlights": [] | |
| }, | |
| { | |
| "organization": "Lambda Chi Alpha Fraternity, Inc.", | |
| "position": "Social Chair (High Epsilon)", | |
| "startDate": "2014-07-31", | |
| "endDate": "2014-12-31", | |
| "summary": "I organized events, wrote letters to support and created materials for marketing our events such as flyers, create social media events with details and description. \n\nDelegated tasks to other members to split the work regarding such events and made them accountable for those.", | |
| "highlights": [], | |
| "url": "https://www.linkedin.com/company/lambda-chi-alpha/" | |
| } | |
| ], | |
| "education": [ | |
| { | |
| "institution": "Universidade Estadual de Maringá", | |
| "area": "Computer Science", | |
| "studyType": "Master of Science - MS", | |
| "startDate": "2018-03-31", | |
| "endDate": "2021-05-31", | |
| "score": "", | |
| "courses": [] | |
| }, | |
| { | |
| "institution": "Universidade Tecnológica Federal do Paraná", | |
| "area": "Computer Engineering", | |
| "studyType": "Engineer’s Degree", | |
| "startDate": "2010-12-31", | |
| "endDate": "2016-12-31", | |
| "score": "", | |
| "courses": [] | |
| }, | |
| { | |
| "institution": "University of Alberta", | |
| "area": "Computer Engineering", | |
| "studyType": "VIsiting Student in Computer Engineering", | |
| "startDate": "2014-12-31", | |
| "endDate": "2015-12-31", | |
| "score": "3.0", | |
| "courses": [ | |
| "ECE322 - Software Testing and Maintenance Engineering", | |
| "ECE421 - Exploring Software Development Domain", | |
| "ECE315 - Computer Interfacing", | |
| "ECE422 - Reliable and Secure Systems Design" | |
| ] | |
| }, | |
| { | |
| "institution": "Sønderborg Statskolen", | |
| "area": "", | |
| "studyType": "High School", | |
| "startDate": "2007-12-31", | |
| "endDate": "2008-12-31", | |
| "score": "", | |
| "courses": [] | |
| } | |
| ], | |
| "awards": [ | |
| { | |
| "title": "Associate Member of the Year", | |
| "date": "2015-03-31", | |
| "awarder": "Lambda Chi Alpha - Epsilon Rho Chapter", | |
| "summary": "I was honoured as the 2015 Associate Member of the Year. The AM of the Year award goes to the new member that takes on leadership positions early on and displays the most future potential in the organization." | |
| }, | |
| { | |
| "title": "Highest Associate Member Grade Point Average", | |
| "date": "2015-03-31", | |
| "awarder": "Lambda Chi Alpha - Epislon Rho Chapter", | |
| "summary": "This prize is given to the Associate Member of the Chapter with the highest Grade Point Average (GPA) during the school year (2014-2015)." | |
| }, | |
| { | |
| "title": "First Prize - Best Project \"Fair of Idea\"", | |
| "date": "2010-05-31", | |
| "awarder": "Universidade Tecnológica Federal do Paraná", | |
| "summary": "" | |
| } | |
| ], | |
| "certificates": [ | |
| { | |
| "name": "Scrum Foundation Professional Certificate (SFPC) – (English)", | |
| "issuer": "CertiProf", | |
| "startDate": "2020-06-30", | |
| "url": "https://cmkr.co/pdf/downloads/?certificate_id=45000&sid=44398354&nrg_id=657451&test_id=1112282&aid=4238890&utype=SD&cert_token=46b38cb21c8fd9ca024f2060f7a5d901&tprtoken=TJEP" | |
| }, | |
| { | |
| "name": "HubSpot Sales Software", | |
| "issuer": "HubSpot Academy", | |
| "endDate": "2023-01-31", | |
| "startDate": "2021-12-31", | |
| "url": "https://app.hubspot.com/academy/achievements/xndds5jh/en/1/rodrigo-mansueli-nunes/hubspot-sales-software" | |
| }, | |
| { | |
| "name": "Scrum Foundation Professional Certificate", | |
| "issuer": "CertiProf", | |
| "endDate": "2022-08-31", | |
| "startDate": "2020-08-31", | |
| "url": "https://www.youracclaim.com/badges/6f1a59c9-7577-4c19-a3f3-5888a06afa65?source=linked_in_profile" | |
| } | |
| ], | |
| "publications": [ | |
| { | |
| "name": " Exploring Multi-label Stacking in Natural Language Processing", | |
| "publisher": "Springer International Publishing", | |
| "releaseDate": "2019-08-30", | |
| "summary": "The task of classification with multi-label data is an important research field in Natural Language Processing (NLP). While there have been studies using one-stage multi-label approaches for automatic text classification, there are not many that use two-stages stacking models. In this paper we explored Binary Relevance (BR) classifiers, with J48 and probabilistic Support Vector Machine (SVM), in a two-stage stacking model. We have evaluated our proposal in three textual data sets: The Movie Database (TMDB), Enron email, and EURLEX European legal text. The results showed that by using a two-stage stacking model, we can obtain better results than by using one-stage classifiers.", | |
| "url": "http://dx.doi.org/10.1007/978-3-030-30244-3_58" | |
| }, | |
| { | |
| "name": "Nordic Music Genre Classification Using Song Lyrics", | |
| "publisher": "Nordic Music Genre Classification Using Song Lyrics", | |
| "releaseDate": "2014-06-18", | |
| "summary": "Lyrics-based music genre classification is still understudied\nwithin the music information retrieval community. The existing approaches,\nreported in the literature, only deals with lyrics in the English\nlanguage. Thus, it is necessary to evaluate if the standard text classification\ntechniques are suitable for lyrics in languages other than English.\nMore precisely, in this work we are interested in analyzing which approach\ngives better results: a language-dependent approach using stemming\nand stopwords removal or a language-independent approach using\nn-grams. To perform the experiments we have created the Nordic music\ngenre lyrics database. The analysis of the experimental results shows\nthat using a language-independent approach with the n-gram representation\nis better than using a language-dependent approach with stemming.\nAdditional experiments using stylistic features were also performed. The\nanalysis of these additional experiments has shown that using stylistic\nfeatures combined with the other approaches improve the classification\nresults.", | |
| "url": "http://link.springer.com/chapter/10.1007/978-3-319-07983-7_14#page-1" | |
| } | |
| ], | |
| "skills": [ | |
| { | |
| "name": "Customer Experience ", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Management", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Machine Learning", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Software Engineering", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Strategic Planning", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Software Testing", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Research", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Software Development", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Testing", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Agile Methodologies", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Project Management", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Software Design", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Data Science", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Data Mining", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Java", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Python", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "C#", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "JavaFX", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "C", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "SQL", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Microsoft Excel", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Microsoft Office", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Android", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "SharePoint", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Brazilian Portuguese", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "HTML", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Embedded Systems", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Danish", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Customer Service", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "PHP", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Customer Experience Management", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Arduino", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "MySQL", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Team Leadership", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "People Management", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "German", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Online Support", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Microchip PIC", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Matlab", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Interpersonal Skills ", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "English", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Leadership", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Teamwork", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Internet Savvy", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Teaching", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Training", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Problem Solving", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "PowerPoint", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Linux", | |
| "level": "", | |
| "keywords": [] | |
| }, | |
| { | |
| "name": "Microsoft Word", | |
| "level": "", | |
| "keywords": [] | |
| } | |
| ], | |
| "languages": [ | |
| { | |
| "fluency": "Professional Working", | |
| "language": "Danish" | |
| }, | |
| { | |
| "fluency": "Fluent Speaker", | |
| "language": "English" | |
| }, | |
| { | |
| "fluency": "Limited Working", | |
| "language": "German" | |
| }, | |
| { | |
| "fluency": "Native Speaker", | |
| "language": "Portuguese" | |
| }, | |
| { | |
| "fluency": "Professional Working", | |
| "language": "Spanish" | |
| } | |
| ], | |
| "interests": [], | |
| "references": [ | |
| { | |
| "name": "Shoeb Mozammel", | |
| "reference": "Rodrigo is an immaculate individual, who takes his craft very seriously and his work ethic is unparalleled. He always goes above and beyond for everyone - clients and colleagues - and consistently would receive rave reviews from clients regarding his care and attention to detail when rectifying an issue. \n\nHe was an absolute joy to work with and made my life easier with how quick he would come through for me whenever I needed assistance. I definitely took that for granted, as there aren't a lot of people like him. If I were to draft my own team, he would be my #1 pick." | |
| }, | |
| { | |
| "name": "Ian McCallum", | |
| "reference": "Rodrigo is not only a great person, but he is also a great team member.\nCapable, hard-working, intelligent, creative, compassionate are just a few of his attributes. \n\nRodrigo is fantastic with clients because of his devotion, extreme knowledge base, and troubleshooting capabilities. \n\nI would highly recommend Rodrigo for any tasks related to SQL, database administration, communications, or data analysis. However, Rodrigo can handle anything put in his path." | |
| }, | |
| { | |
| "name": "Douglas Uggioni", | |
| "reference": "Rodrigo is an amazing person to work with. He is devoted, kind, open to help, and willing to learn more. A skillful worker which gives his best to see everyone succeed well in the organization he is working. Rodrigo can work as an agent, leader, training liaison, and manager. Even though we worked on different departments, I had the opportunity to talk with him constantly to share insights and improve overall the final product." | |
| }, | |
| { | |
| "name": "Gemma Naturkach, ACC, CPC, ELI-MP 🇺🇦", | |
| "reference": "Rodrigo is a person who has great skills. He understands complex issues even when outside of his direct area of expertise. For Rodrigo, the job is obviously the most important thing to do. He is always available when needed and helpful with his teammates. Loyal, insightful and independent. Whenever there was a problem, there has never been a time he has left me without a solution. He began working on a technical support contract in September 2015 and I was impressed by his manner of doing a great job. I certainly would recommend him as a technical support agent." | |
| }, | |
| { | |
| "name": "Armanda S.", | |
| "reference": "Rodrigo is not only an excellent technical support agent, but also a great trainer and leader. Besides of being punctual, serious, and having huge leadership skills, Rodrigo was able to manage everyday conflicts within his team and other teams. \nRodrigo is more than a great contractor, he is understanding and a friend." | |
| }, | |
| { | |
| "name": "Isley Skye MacKendrick", | |
| "reference": "Rodrigo and I were hired at the same time, and advanced through different positions as time went on. With amazing customer service and technical skills, Rodrigo started out as one of our group's top support agents before quickly moving up to becoming a team leader. As a team leader, Rodrigo showed exemplary management skills and became the person that everyone could go to for advice of any kind. With excellent teaching skills and incredible attention to detail, Rodrigo was then picked up by our training team where he began working on a complex platform with a steep learning curve. Not intimidated by the software, he built up our group's first training platform and onboarded new support agents with great care. Rodrigo has amazing customer service skills; and technical skills. His knowledge of how servers communicate and function, ability to manipulate and understand HTML and various errors on our back-end system, and ability to beta-test complex mobile applications in addition to his incredible interpersonal and management skills have made him an ideal training specialist, manager, and coworker. " | |
| } | |
| ], | |
| "projects": [], | |
| "meta": { | |
| "version": "v1.0.0", | |
| "canonical": "https://github.com/jsonresume/resume-schema/blob/v1.0.0/schema.json" | |
| } | |
| } |
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