gistfile1.rb

methods_for :global do
  def agent_logoff(id)
    @agent = Agent.find_by_id(id)

    #DIALPLAN.execute 'RemoveQueueMember','is',"#{@agent.channel}"

    if VoIP::Asterisk.manager_interface.send(:send_action, :QueueRemove, {"Queue" => "is", "Interface" => @agent.channel})
      @agent.update_attributes(:channel => nil)
      ahn_log.debug "Agent (Asterisk ID: #{@agent.asteriskID}) logged off"
    else
      ahn_log.debug "FAILURE FAILURE :: Agent (Asterisk ID: #{@agent.asteriskID}) logged off"
    end

  end

end