Martin Kanis martinkanis

## SLI, SLO, SLA.md

      
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                martinkanis
                / SLI, SLO, SLA.md
            
            
              Created
              February 13, 2019 19:21
                — forked from Integralist/SLI, SLO, SLA.md
            
              
                [SLI, SLO, SLA] #SLI #SLO #SLA #Process #Service
              
          
Service Level Indicator: what we’ve chosen to measure progress towards our goal. E.g., “Latency of a request.”


Service Level Objective: the stated objective of the SLI – what we’re trying to accomplish for either ourselves or the customer. E.g., “99.5% of requests will be completed in 5ms.”


Service Level Agreement: generally speaking, this is a contract explicitly stating the consequences of failing to achieve your defined SLOs. E.g., “If 99% of your system requests aren’t completed in 5ms, you get a refund.”