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martinobettucci/ABOUT THE USAGE OF INSTANT MESSAGING TOOLS.MD

Created October 26, 2018 09:58
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General rules to improve the IM effectiveness in a multi team environment
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ABOUT THE USAGE OF INSTANT MESSAGING TOOLS.MD
PLEASE DO NOT USE A PUBLIC SPACE OF A TEAM CHANNEL TO DISCUSS ANYTHING PUBLICLY!

If you join a team channel, use only to plan meetings with (someone from) the team or discuss any specific topic in a clean way as stated here.

In order to keep the common place as clean and organized as possible, use the following formulas to discuss issues with the team channel members:

  • Always @quote the user(s) you are referring to.
  • Always link what are you referring to (do not just copy the issue name) because it saves times for everybody to reach the item you are about to discuss.
  • Put your questions and your arguments into a thread to keep the common plaza nice and clean.
  • By doing so, only interested user by the subject will participate to the spawn thread while other posts of the day won't get lost.

######Example:
@someone about https://your.ticket.system/ISSUE-0

  • Start a thread [...]
  • ME: CAN YOU FIX/SEND/CHANGE... ?
  • HIM/HER: OF COURSE !

Thanks for your collaboration and happy sharing!

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