Feeling let down by Aktimate speakers/support

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Date: Fri, 11 Feb 2011 11:23:37 +1100
Delivered-To: mike@bailey.net.au
Message-ID: <AANLkTinFUnsjcRBzWVhj39ckORxUYUPAecbbEhC3=9Pf@mail.gmail.com>
Subject: Re: My aktimate mini has failed
From: Mike Bailey <mike@bailey.net.au>
To: Jason Pugh <jason@epoz.com.au>
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What is the weight and dimensions of my speakers (so I can get quote on
shipping)?
Can I just send the active one?
Can I check the fuse myself?
Do you have a service manual I can download as PDF to give a local repairer=
?

thanks,

Mike

On Fri, Feb 11, 2011 at 10:05 AM, Jason Pugh <jason@epoz.com.au> wrote:

> Hi Mike,
>
>
>
> If you are worried about the cost of shipping to NSW you could have a loo=
k
> around for a local repairer in Melbourne. We would be happy to provide an=
y
> parts and advice needed for the repair of your speakers.
>
>
>
> Our service agent in Sydney would still be the person I would recommend a=
s
> he has a lot of experience with the product but having said that, it is n=
ot
> an overly complicated product and it shouldn=92t be too hard to fix for a=
ny
> audio technician.
>
>
>
> Let me know what you would like to do and I will do what I can to help.
>
>
>
> Regards
>
> Jason Pugh
>
> Director
>
> Epoz Pty Ltd
>
> jason@epoz.com.au
>
> www.epoz.com.au
>
> Tel: 02 9450 0789
>
>
>
>
>
> This email is confidential to the intended recipient, if you have receive=
d
> it in error, you must not copy, disclose, distribute or relay its content=
s
> but delete it immediately from your computer and notify Epoz Pty Ltd by
> telephoning 02 9450 0789
>
>
>
> *From:* Mike Bailey [mailto:mike@bailey.net.au]
> *Sent:* Thursday, 10 February 2011 7:56 PM
>
> *To:* Jason Pugh
> *Subject:* Re: My aktimate mini has failed
>
>
>
> Any idea much will it cost to ship to NSW? What is the weight/dimensions?
>
>
>
> I bought a Rotel amp and some Viva speaks 15 years ago that are still
> working fine. The amp needed a fuse change a few years ago and that cost =
me
> a couple of dollars.
>
>
>
> Given they just sit on a shelf and play music I can't imagine there are
> many things that go wrong with them. Could it be a fuse? Is there somethi=
ng
> I can check before shipping to NSW? I'm guessing all up I'll be out of
> pocket a couple of hundred bucks if I send them up there for repair.
>
>
>
> thanks,
>
>
>
> Mike
>
>
>
>
>
>
>
> On Thu, Feb 10, 2011 at 5:05 PM, Jason Pugh <jason@epoz.com.au> wrote:
>
> Hi Mike,
>
>
>
> I=92m sorry for the delay In replying.
>
>
>
> As the speakers are out of warranty we have an estimated repair cost of $=
65
> plus GST plus the cost of return freight.
>
>
>
> Our service agent is located at shop 5/98 Longueville Rd. Lane Cove NSW
> 2066.
>
>
>
> Can you have the speakers sent there for repair. Our service agent can
> usually turn the speakers around in a couple of days.
>
>
>
> Regards
>
> Jason Pugh
>
> Director
>
> Epoz Pty Ltd
>
> jason@epoz.com.au
>
> www.epoz.com.au
>
> Tel: 02 9450 0789
>
>
>
>
>
> This email is confidential to the intended recipient, if you have receive=
d
> it in error, you must not copy, disclose, distribute or relay its content=
s
> but delete it immediately from your computer and notify Epoz Pty Ltd by
> telephoning 02 9450 0789
>
>
>
> *From:* Mike Bailey [mailto:mike@bailey.net.au]
> *Sent:* Thursday, 10 February 2011 4:46 PM
> *To:* Jason Pugh
> *Subject:* Re: My aktimate mini has failed
>
>
>
> I'd love to be able to listen to music through my Aktimates again. What's
> the plan?
>
>
>
> - Mike
>
> On Fri, Jan 28, 2011 at 3:54 PM, Mike Bailey <mike@bailey.net.au> wrote:
>
> Carlton North
>
>
>
> On Fri, Jan 28, 2011 at 3:52 PM, Jason Pugh <jason@epoz.com.au> wrote:
>
> Hi Mike,
>
>
>
> It does sound like we will need to have a look at the speakers. Can you l=
et
> me know where you are located and we can figure out the best way to sort
> things out for you.
>
>
>
> Thanks.
>
>
>
> Regards
>
> Jason Pugh
>
> Director
>
> Epoz Pty Ltd
>
> jason@epoz.com.au
>
> www.epoz.com.au
>
> Tel: 02 9450 0789
>
>
>
>
>
> This email is confidential to the intended recipient, if you have receive=
d
> it in error, you must not copy, disclose, distribute or relay its content=
s
> but delete it immediately from your computer and notify Epoz Pty Ltd by
> telephoning 02 9450 0789
>
>
>
> *From:* Mike Bailey [mailto:mike@bailey.net.au]
> *Sent:* Wednesday, 26 January 2011 12:11 AM
> *To:* info@epoz.com.au
> *Subject:* My aktimate mini has failed
>
>
>
> Hi,
>
>
>
> my aktimate mini just makes a quiet buzz when I turn it on. The blue and
> yellow lights are on and the power/volume buttons do nothing.
>
>
>
> I've had it for more than 12 months. Does this sound like the fuze? Can I
> get it repaired?
>
>
>
> thanks,
>
>
>
> Mike
>
>
>
>
>
>