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@mbraga-sfdc
Created May 18, 2022 21:34
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Marketing Cloud Segmentation Tools


Pros


Cons


Publish to Data Extensions


Publish to AWS S3


File Locations: FTP, SFTP-> MC Data Extensions


Salesforce Objects and Reports


AWS S3


Data Views


Data filters


Create segments using a visual interface.
No SQL query knowledge is needed


Segmentation criteria based on columns from a single data extension.


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Automation Studio


Chain together multiple activities to create tasks ranging from simple to complex.
Include data from more than one data extension in the criteria.


Familiarity with SQL is needed.
SQL query timeout is 30 minutes


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Einstein Engagement Scoring


Predict engagement to segment and personalize across mobile push notifications and email
Use scores to create audiences, target persona segments, split paths in Journey Builder, and personalize content.


Einstein requires historical contact or subscriber engagement data, including at least 1,000 events in the 90 days before activation.


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Customer Data Platform


Access data from Marketing, Sales, Service, Commerce, data warehouses and lakes, and any source available on demand.


Leverage integrated Einstein calculated attributes to add modeled data like propensity and Customer Lifetime Value (LTV) scores


If too many segments are publishing simultaneously, Salesforce CDP waits 30 minutes and starts publishing your segments again.


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