Handling SMS response from customers

internals.py

""" more routes before, but does not affect the use case """

def follow_up_with_callee(twilio_data,event_id):

    text = twilio_data.get('Body').upper()

    task = import_module('switchboard.tasks')
    if text == 'remove'.upper():

        content = 'Great. will let him know.'

        task.let_callee_know_cancelation.delay(event_id)

    elif text == 'other way'.upper():

        content = 'Okay. Will do.'

        task.let_callee_know_other_way.delay(event_id)

    elif text == 'nothing'.upper():

        content = 'Okay.'

    else:

        content = 'Sorry, I did not quite get that, type "remove", "other way" or "nothing"'

    resp = twiml.Response()

    message = twiml.Message(content)
    resp.append(message)

    mr = make_response(str(resp))

    mr.set_cookie('callee_follow_up',expires=0)# <= this never happens.

    return mr


@csrf.exempt
@internals.route("/sms-response",methods=['GET','POST'])
def sms_response():
    #disable newrelic JS, because it fucks up the XML other wise.
    agent.disable_browser_autorum()
    resp = twiml.Response()
    
    convo_cookie = None 

    event_id = request.cookies.get('callee_follow_up',False)

    if event_id:
        return follow_up_with_callee(request.form,event_id)

    from_phone = request.form.get('From')

    current_app.logger.debug("Getting SMS response from {}".format(from_phone))
    
    rc = redis.from_url(current_app.config['BROKER_URL'])
    uuid = rc.get(from_phone)

    current_app.logger.debug("found uuid {}".format(uuid))

    if uuid:

        uuid = uuid.decode("utf-8")

        event = Event.query.filter(Event.uuid==uuid).first()

        text = request.form.get('Body').upper()

        if text == 'call now'.upper():

            content = 'Roger that, calling now.'
            connect_call(event,current_app.config.get('SERVER_NAME'))

            rc.delete(from_phone)

        elif text == 'snooze'.upper():

            content = 'Of course, snoozing 5 minutes.'
            event.start_date = event.start_date + timedelta(minutes=5)

            rc.delete(from_phone)

        elif text == 'remove'.upper():

            content = 'Consider it done.'
            event.state = 'DEL'

            task = import_module('switchboard.tasks')
            task.may_follow_up_with_callee.apply_async(args=[event.id,'sms'], eta=datetime.utcnow() + timedelta(seconds=5))

            rc.delete(from_phone)

            convo_cookie = {'key':'callee_follow_up','value':str(event.id),'expires':datetime.utcnow() + timedelta(minutes=5)}

        else:

            content = 'Sorry, I did not quite get that, type "call now", "snooze" or "remove"'

        db.session.commit()

    else:
        content = 'Hello there! Thanks for reaching out. We are not quite ready to have a conversation via SMS. If you want to chat feel free to email us at hello@switchboardup.com'
    
    message = twiml.Message(content)

    resp.append(message)

    mr = make_response(str(resp))

    if convo_cookie:
        mr.set_cookie(convo_cookie['key'],value=convo_cookie['value'],expires=convo_cookie['expires'])

    return mr