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mherrmann/It doesn't work.md

Last active September 27, 2021 13:47
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It doesn't work.md

Hi!

I directed you here because you sent me a question that I'd like to help answer, but am unable to because I'm missing some context. Very often, this is because you wrote "it doesn't work" without providing much additional detail. It's probably clear to you what you mean, but I am confused. Maybe I'm just not smart enough. But in any case, please help me help you by sending me further information. For example:

  1. How does it not work? What did you try? What did you expect to happen? What happened instead?
  2. Did you get any error messages? If yes, exactly what did they say?
  3. Maybe you can send me a screenshot to clarify?
  4. Where did you try this? On your phone, or on a laptop / standalone PC? What's your operating system?
  5. If the problem occurs on a web site, which browser are you using?
  6. ... does it also happen with a different browser?
  7. ... also in private / incognito mode, with ad blockers disabled?
  8. ... also when you go through a different internet connection (eg. on your phone with cellular data instead of on your laptop with Wifi)?

Thanks, Michael

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