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Template to bulk email customers using CSV Upload Tool
{
"description": "Template CSV Upload. Information needs to be changed to fit your organization. For assistance feel free to reach out to support@kustomer.com ",
"name": "csv-upload-template",
"steps": [
{
"transitions": [
{
"target": "RML_0U4nt",
"condition": {
"op": "exists",
"values": [
"/#steps.DBcc5hKuK.id",
""
]
},
"meta": {
"name": "Customer Exists"
}
},
{
"target": "PvvXWkGiW",
"condition": {
"op": "exists",
"values": [
"true",
""
]
},
"meta": {
"name": "Customer Does Not Exist"
}
}
],
"errorCases": [],
"id": "DBcc5hKuK",
"action": "kustomer.customer.find-by-email",
"params": {
"email": "/#steps.1.attributes.data.upload.EMAILCOLUMNAME"
},
"appVersion": "kustomer-^1.9.0"
},
{
"transitions": [
{
"target": "lVAnHMQtJ",
"condition": {
"op": "true",
"values": [
true
]
}
}
],
"errorCases": [],
"id": "RML_0U4nt",
"action": "kustomer.conversation.create",
"params": {
"customer": "/#steps.DBcc5hKuK.id"
},
"appVersion": "kustomer-^1.9.0"
},
{
"transitions": [],
"errorCases": [],
"id": "lVAnHMQtJ",
"action": "kustomer.app.postmark.message.send",
"params": {
"customer": "/#steps.DBcc5hKuK.id",
"conversation": "/#steps.RML_0U4nt.id",
"from": "support@YOURORGNAME.mail.kustomerapp.com",
"to": [
"/#steps.1.attributes.data.upload.EMAILCOLUMNAME"
],
"template": "YOURTEMPLATEHERE",
"body": "IF YOU DON'T WANT FORMATTING PUT BODY HERE, ELSE CREATE TEMPLATE",
"subject": "YOURSUBJECTHERE"
},
"appVersion": "postmark-^1.1.8"
},
{
"transitions": [
{
"target": "h0nsJHsVl",
"condition": {
"op": "true",
"values": [
true
]
}
}
],
"errorCases": [],
"id": "PvvXWkGiW",
"action": "kustomer.customer.create",
"params": {
"name": "/#steps.1.attributes.data.upload.NAMECOLUMNAME",
"email": "/#steps.1.attributes.data.upload.EMAILCOLUMNAME"
},
"appVersion": "kustomer-^1.9.0"
},
{
"transitions": [
{
"target": "_yvCt9VPz",
"condition": {
"op": "true",
"values": [
true
]
}
}
],
"errorCases": [],
"id": "h0nsJHsVl",
"action": "kustomer.conversation.create",
"params": {
"customer": "/#steps.DBcc5hKuK.id"
},
"appVersion": "kustomer-^1.9.0"
},
{
"transitions": [],
"errorCases": [],
"id": "_yvCt9VPz",
"action": "kustomer.app.postmark.message.send",
"params": {
"customer": "/#steps.PvvXWkGiW.id",
"conversation": "/#steps.h0nsJHsVl.id",
"from": "support@YOURORGNAME.mail.kustomerapp.com",
"to": [
"/#steps.1.attributes.data.upload.EMAILCOLUMNAME"
],
"template": "YOURTEMPLATEHERE",
"subject": "YOURSUBJECTHERE",
"body": "IF YOU DON'T WANT FORMATTING PUT BODY HERE, ELSE CREATE TEMPLATE"
},
"appVersion": "postmark-^1.1.8"
}
],
"trigger": {
"transitions": [
{
"target": "DBcc5hKuK",
"condition": {
"op": "true",
"values": [
true
]
}
}
],
"eventName": "kustomer.hooks.form.6176e2b22b482a001a36e62f.receive",
"id": "1",
"appVersion": "hooks-^1.0.0"
}
}
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