BPM!

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Dear Peter, 

Tried reaching you many times but unable to hear back from you. 

In order to kickstart your BPM based initiatives, we would like to invite you for two day hands on workshop scheduled in Stockholm on 23 - 24th April 2012.

The workshop is based on the latest case studies and leading practices within the world’s top companies. 
Practical and pragmatic you will never think of or do process in the same way again. 

For more information about the workshop kindly log on to : BPMTrainingToday <http://www.archpav.com/mail/link.php?M=1918821&N=18478&L=28&F=H> 

You will be certified as Certified Process Professional and also receive the SIX Hands-on toolkits on participation at the workshop. 

Do let me know if you would like to block a seat for you as we have only 5 seats left. 

Don’t forget having a BPM strategy for your business which will not let you down. 

Looking forward for your earlier confirmation. 

Best Regards,
Marna Johansson 

Marna Johansson, Wrote:

Dear Peter,

Tried reaching you, unable to hear back from you.

Hope you got achance to read my earlier email on World’s Leading Enterprise BPM Workshop in Stockholm on 23 - 24th April 2012.

The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level. 
This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation. The Advanced Business Process Management Methods and Techniques that Deliver!

The whole idea of workshop is to develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service.

Please find the Key highlights of the workshop below:



  Level one : Introduction to Advanced Business
  Process Management – Process Optimization


*	Apply process diagnostics to any existing process or service. 

*	Understand and identify moments of truth, breakpoints and business rules 

*	Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process. 

*	Calculate the points of failure causes of work performance factors then graph it on the maturity scales. 

*	Identify actions that can be taken to improve the process. 

*	Identify actions that will significantly reduce the process points of failure and causes of work of the process. 

*	Identify actions that can be completed in less than 90 days (often much less). 

*	Analyze the benefits versus cost (resource/time/degree of change) for each action.
	
*	Clearly identify “low hanging fruit” – actions that require minimal investment versus return 

*	Determine the points of failure performance and causes of work performance process factors. 

*	Conduct the risk assessment on the business and customer including. 

*	Identify actions that can be taken to improve the process. 

*	Review the various techniques and approaches to improving process (useful internal materials) 

*	Understand and apply the Customer Expectation Management Method (CEMMethod) as an Advanced Process Management approach. 

   Level two: Advanced Business Process
   Management – Process Alignment to Successful
   outcomes                                                           

*	Understand the concept of Successful Customer Outcomes and review recent case studies of global champions. 

*	Define Successful Customer Outcomes for any process, product or service. 

*	Create the 7 step action plan for crafting Successful Customer Outcomes. 

*	Develop the SCO mind map for any process, product or service. 

*	Understand the substantive difference between customer wants, desires and needs. 

*	Learn how to identify clearly customer needs and expectations (even when the customer doesn’t know it themselves) 

*	Understand Current and Future State Process Models. 

*	Develop a Current State Process Model – individual, panel and enterprise wide. 

*	Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer Expectation Management Method (CEMM) and the Advanced Process Management approach to analyse the Current State Model. 

*	Assess the Risk factors (organisation and customer) identified in Current State Modelling. 

*	Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement 

*	Prepare a Risk Assessment Profile that informs the Future State. 

*	Develop and substantiate an Action Plan to mitigate risks. 

 

For more information about the workshop kindly log on to : <http://www.archpav.com/mail/link.php?M=1918821&N=18478&L=46&F=H> BPMTrainingToday <http://www.archpav.com/mail/link.php?M=1918821&N=18478&L=28&F=H> 

If you want to start your BPM initiatives, then you will NEVER like to miss this event. 

We have a Unique discount on the registration fee, if you register TODAY.
i.e you will pay EURO 1135 only instead of EURO 1450.  


NOTE: This workshop will have limited seats, hurry up and block your seats. 

Do let me know if you want me to block a seat for you & your colleagues from Ericsson.

Thanks & Best Regards,
Marna Johansson
Enterprise Architecture Services
+46 85 592 31 44
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