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@miotke
Last active May 30, 2021
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Resume for Andrew Miotke

This gist is no longer being maintained Mainted resume can be found on my website, here.

Andrew Miotke

Email: andrewmiotke@gmail.com

GitHub: @miotke Twitter: @miotke

Andrew is a passionate and self-taught programmer who has focused on Swift and iOS development over the last two and half years. While his passion lies in Swift, he has also received a certificate in Python programming to expand his knowledge of code.

Skills

Programming languages

  • Swift 4+
  • Python 3
  • HTML
  • CSS

Software

  • macOS 10.4 - 10.15
  • iOS 1 - 13
  • Ubuntu
  • Xcode
  • Git

Hardware

  • Mac hardware
  • iPhone and iPad

Apps

Over the past 2-3 years I have been learning Swift. Below are a few examples of that work.

MealTime

MealTime is an iOS app written in Swift that connects to a Django REST API.

  • Over 200 lines of Swift and over 380 lines of Python
  • Hosted on Heroku

Tankd

An iOS app written in SwiftUI with over 25 active users. 5 Star reviews and over 700 lines of Swift.

Currently available on the App Store Tankd

Work Experience

Systems Analyst II

Nordstrom(Seattle, WA)

October 2020 - Present

iOS Developer(2 week sprint)

Rover.com(Seattle, WA)

December 2018 - 2018

  • Worked with the Rover mobile team on a 2 week sprint building new UI objects in Swift for their production app
  • Wrote unit tests in Swift for new and existing code
  • Utilized Git with GitHub for version control
  • Tracking work through Jira

IT Support Specialist

Rover.com(Seattle, WA)

June 2017 - March 2020 (laid off due to COVID-19)

  • Manage over 500 Macs with Jamf Pro to ensure security, reliability, and to better the user experience with their Mac in a corporate environment
  • Communicate effectively with all members of the company and support their technology needs
  • Find solutions to automate various tasks such as account creation and device setup using tools supplied with Jamf Pro or custom Bash scripts
  • Administer new and existing user accounts in G Suite, ensure users have the appropriate SAML connections such as AWS Federated Identity
  • Prepare, configure, and manage all user accounts, user permissions, and hardware using the Google Admin Console, Jamf Pro, along with other SaaS applications used within the company such as Zendesk, Jira, and Confluence
  • Wrote and maintained a multitude(40+) of customer facing knowledge base articles, IT related company wide tech policies, and internal team based processes and documentation using Atlassian’s Confluence
  • Use Jira for ticket creation to log issues, keep work notes, and maintain structure with user’s their technical problems or requests

Analyst Technical Support II

2015 - 2017

Wizards of the Coast(Renton, WA)

  • Assisted users with technical difficulties in both the macOS, Linux, and Windows environments
  • Prepared and configured all user side technology using Jamf Pro or Microsoft SCCM + Speak in an empathic presence to provide the best user experience possible
  • Maintained low SLA numbers with under 2-3 hours to first response and 1-3 days to resolution depending on the problem at hand
  • Used Service Now to log issues, report of issues to other teams, and keep work notes.

Genius

2010 - 2015

Apple(Tacoma, WA)

  • Provided relevant solutions regarding Mac and iOS devices for both hardware and software
  • Troubleshoot, diagnose, and repaired customer devices in a quickly and accurately + Confidently explain and teach to learning opportunities that are recognizable
  • Maintained a high customer satisfaction rating while assisting as many customers as possible with a continuously fluctuating staff size in a store which covered a very wide region - from Tacoma, east to Spokane, and south to Portland
  • Acted as a technical mentor and resource to the entire store staff and helped train newly hired people to the Genius role
  • Maintained all external Genius hard drives to store OS images and other various tools for the Genius team

Education

University of Washington(Seattle, WA)

March 2019 - Novemeber 2019

  • Python Programming Certificate

2014-2015

  • HTML5, CSS3, and Responsive Web Design

JAMF Software

2015

  • Casper Certified Technician(CCT)

Apple

2010

  • Apple Certified Macintosh Technician(ACMT)
  • Apple iOS Device Certification

Emerald Ridge High School(Puyallup, WA)

2004 - 2007

  • Diploma
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