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mjpitz/production-outage-scenario-template.md

Created September 26, 2020 21:29
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Production Outage Scenario Template

Symptoms

Describe the current state of the system.

Context

Provide context about the systems and the potential impact on the end users.

Troubleshooting

Provide any steps to help users troubleshoot the system and gather any additional information.

Remediation Steps

  1. First step to remediation
  2. Second step
  3. ...
  4. Finally, ...

Next Steps

Branching point. If this guide couldn't help the user diagnose or fix the problem, possibly point them at related runbooks to help remediate the problem.

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