gistfile1.txt

[qoutcon]
exten => 1,1,NoOp("finding correct vm")
exten => 1,n,NoOp(${prefix})
exten => 1,n,GotoIf($[${prefix} == "CSMQ"]?vmCsm) ; csm
exten => 1,n,GotoIf($[${prefix} == "REFQ"]?vmReflection) ; reflection
exten => 1,n,GotoIf($[${prefix} == "jams"]?vmJams) ; jams
exten => 1,n,GotoIf($[${prefix} == "voice"]?vmVoice) ; voice
exten => 1,n,GotoIf($[${prefix} == "horizons"]?vmHorizons) ; horizons
exten => 1,n,GotoIf($[${prefix} == "commq"]?vmComm) ; community
exten => 1,n,GotoIF($[${prefix} == "test"]?vmTest) ;testq
exten => 1,n(vmHorizons),Voicemail(107,b)
exten => 1,n,Hangup()
exten => 1,n(vmComm),Voicemail(106,b)
exten => 1,n,Hangup()
exten => 1,n(vmCsm),Voicemail(104,b)
exten => 1,n,Hangup()
exten => 1,n(vmReflection),Voicemail(109,b)
exten => 1,n,Hangup()
exten => 1,n(vmJams),Voicemail(103,b)
exten => 1,n,Hangup()
exten => 1,n(vmVoice),Voicemail(105,b)
exten => 1,n,Hangup()
exten => 1,n(vmTest),Voicemail(104,b)
exten => 1,n,Hangup()

gistfile2.txt

[support_queues]
exten => csm,1,Set(csmagents=${QUEUE_MEMBER_COUNT(csmsupportqueue)})
exten => csm,n,GotoIfTime(18:00-09:00,mon-fri,*,*?vm); if between 6pm to 9am mon-fri go to  voicemail 
exten => csm,n,GotoIfTime(*,sat-sun,*,*?vm); if sat or sun go to voicemail 
exten => csm,n,NoOp(${csmagents})
exten => csm,n,Set(callerid=${IF($[${LEN(${CALLERID(name)})} < 3]?${CALLERID(num)}:${CALLERID(name)})})
exten => csm,n,Set(__prefix=${IF($["${INCOMING}"="3141"]?REFQ:CSMQ)})
exten => csm,n,NoOp(${prefix})
exten => csm,n,Set(CALLERID(name)=${prefix}:${callerid})
exten => csm,n,Set(playAudio=${IF($["${INCOMING}"="3141"]?symp/reflectionsupportqueue:symp/supportqueuebefore)})
exten => csm,n,GotoIf($["${csmagents}" = "0"]?vm)       ; If we have no agents available, then go to voicemail()
exten => csm,n,Playback(${playAudio})   ; Entry message
exten => csm,n,Playback(symp/ivr/atanytimepress1message)
exten => csm,n,Queue(csmsupportqueue,tT,,,60000)                ; Place caller in queue for 5 min (300s) until exiting
exten => csm,n(vmb),Voicemail(104,b)                            ; Transfer user to busy voicemail
exten => csm,n,Hangup()                                 ; hangup after voicemail if there are queue agents so next VM doesn't pick up
exten => csm,n(vm),Voicemail(104,u)                     ; Play unavail message since the queue is not available
exten => csm,n,Hangup()                                 ; May want to change this to a voicemail prompt

output

 -- Executing [1@menuProducts:1] Set("DAHDI/2-1", "__INCOMMING="7040"") in new stack
    -- Executing [1@menuProducts:2] Goto("DAHDI/2-1", "support_queues,csm,1") in new stack
    -- Goto (support_queues,csm,1)
    -- Executing [csm@support_queues:1] Set("DAHDI/2-1", "csmagents=3") in new stack
    -- Executing [csm@support_queues:2] GotoIfTime("DAHDI/2-1", "18:00-09:00,mon-fri,*,*?vm") in new stack
    -- Executing [csm@support_queues:3] GotoIfTime("DAHDI/2-1", "*,sat-sun,*,*?vm") in new stack
    -- Executing [csm@support_queues:4] NoOp("DAHDI/2-1", "3") in new stack
    -- Executing [csm@support_queues:5] Set("DAHDI/2-1", "callerid=EXAMPLE") in new stack
    -- Executing [csm@support_queues:6] Set("DAHDI/2-1", "__prefix=CSMQ") in new stack
    -- Executing [csm@support_queues:7] NoOp("DAHDI/2-1", "CSMQ") in new stack
    -- Executing [csm@support_queues:8] Set("DAHDI/2-1", "CALLERID(name)=CSMQ:EXAMPLE") in new stack
    -- Executing [csm@support_queues:9] Set("DAHDI/2-1", "playAudio=exa,[;e/supportqueuebefore") in new stack
    -- Executing [csm@support_queues:10] GotoIf("DAHDI/2-1", "0?vm") in new stack
    -- Executing [csm@support_queues:11] Playback("DAHDI/2-1", "example/supportqueuebefore") in new stack
    -- <DAHDI/2-1> Playing 'symp/supportqueuebefore.ulaw' (language 'en')
    -- Executing [csm@support_queues:12] Playback("DAHDI/2-1", "example/ivr/atanytimepress1message") in new stack
    -- <DAHDI/2-1> Playing 'example/ivr/atanytimepress1message.ulaw' (language 'en')
    -- Executing [csm@support_queues:13] Queue("DAHDI/2-1", "csmsupportqueue,tT,,,60000") in new stack
    -- Started music on hold, class 'manual', on DAHDI/2-1
    -- Called SIP/8232
    -- SIP/8232-00000aaf is ringing
    -- User pressed digit: 1
    -- Stopped music on hold on DAHDI/2-1
    -- Executing [1@qoutcon:1] NoOp("DAHDI/2-1", ""finding correct vm"") in new stack
    -- Executing [1@qoutcon:2] NoOp("DAHDI/2-1", "CSMQ") in new stack
    -- Executing [1@qoutcon:3] GotoIf("DAHDI/2-1", "0?vmCsm") in new stack
    -- Executing [1@qoutcon:4] GotoIf("DAHDI/2-1", "0?vmReflection") in new stack
    -- Executing [1@qoutcon:5] GotoIf("DAHDI/2-1", "0?vmJams") in new stack
    -- Executing [1@qoutcon:6] GotoIf("DAHDI/2-1", "0?vmVoice") in new stack
    -- Executing [1@qoutcon:7] GotoIf("DAHDI/2-1", "0?vmHorizons") in new stack
    -- Executing [1@qoutcon:8] GotoIf("DAHDI/2-1", "0?vmComm") in new stack
    -- Executing [1@qoutcon:9] GotoIf("DAHDI/2-1", "0?vmTest") in new stack
    -- Executing [1@qoutcon:10] VoiceMail("DAHDI/2-1", "107,b") in new stack
    -- <DAHDI/2-1> Playing '/var/spool/asterisk/voicemail/default/107/busy.ulaw' (language 'en')