panel.json

{
    "type": "update",
    "data": {
        "queues": {
            "csm": {
                "agents": [
                    {
                        "id": "209",
                        "name": "User 1",
                        "status": "",
                        "no_answer_count": "8",
                        "calls_answered": "1",
                        "queue_join_time": "2015-08-11 15:03:38"
                    },
                    {
                        "id": "297",
                        "name": "User2",
                        "status": "",
                        "no_answer_count": "0",
                        "calls_answered": "1",
                        "queue_join_time": "2015-08-11 15:01:12"
                    },
                    {
                        "id": "203",
                        "name": "User 3",
                        "status": "",
                        "no_answer_count": "0",
                        "calls_answered": "0",
                        "queue_join_time": "2015-08-11 14:59:49"
                    },
                    {
                        "id": "269",
                        "name": "User 4",
                        "status": "",
                        "no_answer_count": "91",
                        "calls_answered": "15",
                        "queue_join_time": "2015-08-11 11:06:09"
                    },
                    {
                        "id": "232",
                        "name": "User 6",
                        "status": "",
                        "no_answer_count": "0",
                        "calls_answered": "0",
                        "queue_join_time": "2015-08-11 15:26:08"
                    }
                ],
                "callers": [
                    {
                        "id": "e12ec622-724a-49ef-a7c0-5b563b1def2b",
                        "caller_id": " Unavailable",
                        "caller_name": " Unavailable",
                        "agent_exten": " 203",
                        "agent_name": "User 3",
                        "answered_time": "2015-08-11 15:00:10",
                        "hold_time": "",
                        "status": "ANSWERED"
                    },
                    {
                        "id": "bcb8791f-85fe-49f0-abcb-587c6b9e6db3",
                        "caller_id": " +18166",
                        "caller_name": " TRUSTEES",
                        "agent_exten": " 297",
                        "agent_name": "User 4",
                        "answered_time": "2015-08-11 15:15:13",
                        "hold_time": "",
                        "status": "ANSWERED"
                    },
                    {
                        "id": "2dc708f6-217c-4f4f-9785-9e6573bdbdbf",
                        "caller_id": " +16192",
                        "caller_name": " CITY OF BOSTON ",
                        "agent_exten": " 209",
                        "agent_name": "User 1",
                        "answered_time": "2015-08-11 15:17:54",
                        "hold_time": "",
                        "status": "ANSWERED"
                    },
                    {
                        "id": "68faface-6bca-42a2-ac72-278ff1fe6d0c",
                        "caller_id": " +1329",
                        "caller_name": " UNIV ",
                        "agent_exten": " 269",
                        "agent_name": "User 6",
                        "answered_time": "2015-08-1115: 24: 31",
                        "hold_time": "",
                        "status": "ANSWERED"
                    }
                ]
            }
        }
    }
}