Skip to content

Instantly share code, notes, and snippets.

Daniele Moreno morekid

Block or report user

Report or block morekid

Hide content and notifications from this user.

Learn more about blocking users

Contact Support about this user’s behavior.

Learn more about reporting abuse

Report abuse
View GitHub Profile
View HumanOps-mantra.rst
  1. Humans build and fix systems.
  2. Humans get tired and stressed, they feel happy and sad.
  3. Systems don't have feelings yet. They only have SLAs.
  4. Humans need to switch off and on again.
  5. The wellbeing of human operators impacts the reliability of systems.
  6. Alert Fatigue == Human Fatigue
  7. Automate as much as possible, escalate to a human as a last resort.
  8. Document everything. Train everyone. Save time.
  9. Kill the shame game.
  10. Human issues are system issues.
You can’t perform that action at this time.