SENIOR UX DESIGNER AT HONEST (HTTPS://HONEST.IS)
At Honest, we use technology to augment real conversations in between Customer Service agents and Customers. By focusing on human conversations, we augment agents' capabilities so they can {find / achieve / know} anything on the spot while talking to customers.
Backed by some of Spain's leading VC investors (like K Fund), we are on the hunt for top talent that can approach digital platforms in a holistic manner, open to solve very complex problems. They must be keen on giving attention and care to the different layers of what a successful product really means.
At Honest, an excellent UX is part of our core philosophy. Only by helping CS agents puting mechanical tasks behind, they will be able to focus on helping customers, one conversation at a time. We’re looking for the first full-time UX designer to join our small and growing team and help us iterate rapidly our product based on feedback from customers and other market insights. You're guaranteed to work with expert colleagues that are knowleadgeable about and appreciative of UX goals, strategies and processes and that your contribution will be a key part of our platform's success.
- Past experience on carrying out research phases (user testing or interviews) and analyzing and extracting key insights Prototyping diagrams, maps or screen flows to validate hypotheses, to later use as a communication tool between internal teams and/or clients, prior to final design
- Experience in using visual design tools (Sketch/Figma) to create deliverables for developers.
- Experience in digital product design (conversational interface design would be an asset) and a strong leaning to people-centred design processes is a must
- Understanding the design process through phases such as empathising, defining, creating, prototyping, testing and understanding the importance of iterative creative processes
- Proposing MVP solutions and planning more elaborate solutions, with knowledge of agile and lean frameworks
- Converting those wireframes to visual designs following Honest's graphic line
- Hand-on team player: you will not only propose ideas and improve workflows when needed, but you will also become a user advocate and defend your thesis when criticism arises
- This is a full-time role in a fully-remote company
- Ideally, you should be located in the GMT to GMT+2 time zone range.
- We’re a small team with high standards, higher goals and strong ethics. We intend to sow the seeds of an interesting, respectful, diverse culture
- We strive to create an organisation composed of smart, motivated adults working towards a shared purpose while recognising and respecting individual differences and contexts
- We appreciate that work is only a subset of people’s lives and will always try to accommodate day-to-day needs and circumstances
Interested or have any questions? Get in touch: hiring@honest.is | DM us at @honestdotis Website: https://honest.is