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mvanlonden/canvas_ucd.md

Created May 10, 2022 19:07
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A description of Canvas Medical's UCD process for ONC certification.
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canvas_ucd.md

Our mechanism for developing user centered designs involves (1) continuous user interviews to understand customer needs, (2) providing a support chat, in every application window, that is constantly being monitored where users can denote any issues to our teams, (3) tracking of all bugs and issues through customer support teams and zendesk tickets that are inputted by users and reviewing by our operations team, (4) acquiring feedback on any scoping documents and designs prior to development to ensure usability of proposed solutions, and (5) enabling users to submit features requests that we review and scope internally to be part of development roadmaps.

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