mwawrusch/gist:6498326

## gistfile1.txt
Hi guys,

now that was an embarrassing moment again yesterday, why do your downtimes always happen when I am at VC meetings???

So here is the gist:

* I think you need to rethink your operations culture. Catastrophic downtimes like yesterday are simply not acceptable anymore, especially as Heroku has their act together. I talked to a lot of people, recommended you during the last year, but you are getting a bad street cred these days.

* The weird pricing model makes things even more complicated, if Sly would not have restarted my drones I would have had to go through 4 different accounts myself. Don't play your customers for fools with that pricing model, instead do what other people figured out as a working model: Have two counters, one for small drones, one for large drones, and pay per usage.

* At this point I really want a substantial credit from you for my accounts (modeista, modeista-api, martin_sunset). I spent an aggregate of probably 3 days on your chat over the last months, which reflects thousands of Dollars in consulting hours that I did not make.
	Hi guys,

	now that was an embarrassing moment again yesterday, why do your downtimes always happen when I am at VC meetings???

	So here is the gist:

	* I think you need to rethink your operations culture. Catastrophic downtimes like yesterday are simply not acceptable anymore, especially as Heroku has their act together. I talked to a lot of people, recommended you during the last year, but you are getting a bad street cred these days.

	* The weird pricing model makes things even more complicated, if Sly would not have restarted my drones I would have had to go through 4 different accounts myself. Don't play your customers for fools with that pricing model, instead do what other people figured out as a working model: Have two counters, one for small drones, one for large drones, and pay per usage.

	* At this point I really want a substantial credit from you for my accounts (modeista, modeista-api, martin_sunset). I spent an aggregate of probably 3 days on your chat over the last months, which reflects thousands of Dollars in consulting hours that I did not make.