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logitech-1
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.html
<!DOCTYPE html>
<html dir="ltr" lang="en-US">
<head>
<meta charset="utf-8" />
<!-- v21924 -->
<title>What is an Extend Protection Plan? &ndash; Logitech Support + Download</title>
<meta name="csrf-param" content="authenticity_token" />
<meta name="csrf-token" content="hc:meta:server:BbCTKcrwXOxJ_gJcUVAZ7hg_5MEyFGvkVpMfHBlHQ9Rrb7FIX82Ukve9YMI96i9ctVicu0bz3LxZ_zmUpb1xJg" />
<meta name="description" content="The Extend Protection Plan is offered by Extend in collaboration with Logitech, as the Extend Protection Plan is a great way for you to..." /><meta property="og:image" content="https://theme.zdassets.com/theme_assets/9049502/031090992817a7ff1b4d3416d1609ebf9b8c4059.png" />
<meta property="og:type" content="website" />
<meta property="og:site_name" content="Logitech Support + Download" />
<meta property="og:title" content="What is an Extend Protection Plan?" />
<meta property="og:description" content="The Extend Protection Plan is offered by Extend in collaboration with Logitech, as the Extend Protection Plan is a great way for you to protect yourself from expensive replacements of your most val..." />
<meta property="og:url" content="https://support.logi.com/hc/en-us/articles/360051545514-What-is-an-Extend-Protection-Plan-" />
<link rel="canonical" href="https://support.logi.com/hc/en-us/articles/360051545514-What-is-an-Extend-Protection-Plan-" />
<link rel="alternate" hreflang="en-001" href="https://support.logi.com/hc/en-001/articles/360051545514-What-is-an-Extend-Protection-Plan-" />
<link rel="alternate" hreflang="en" href="https://support.logi.com/hc/en-us/articles/360051545514-What-is-an-Extend-Protection-Plan-" />
<link rel="stylesheet" media="all" href="//static.zdassets.com/hc/assets/application-1a1175db35230dfa282e711364a74c60.css" id="stylesheet" />
<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
<link rel="stylesheet" media="all" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" />
<link rel="stylesheet" type="text/css" href="//p23.zdassets.com/hc/theming_assets/9049502/360001542333/style.css?digest=9924261065751">
<link rel="shortcut icon" type="image/x-icon" href="//theme.zdassets.com/theme_assets/9049502/13582ec0e36f7a35369913ccae326295b9750443.png" />
<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
<script>
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-55257712-6', 'auto');
ga('send', 'pageview');
</script>
<meta content="width=device-width, initial-scale=1.0" name="viewport" />
<link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.8.1/css/all.css" integrity="sha384-50oBUHEmvpQ+1lW4y57PTFmhCaXp0ML5d60M1M7uH2+nqUivzIebhndOJK28anvf" crossorigin="anonymous">
<!--Deep Converse starts-->
<script>
/* Deep Converse: __dc_def_v1 Flag takes a Major Role in between v1 and v2 so need to reset this flag before loading DC Script. Dc Script check to load v1 or v2.*/
$(document).ready(function(){
localStorage.removeItem("__dc_def_v1");
});
</script>
<!-- Tealium Tagging starts-->
<script src="//tags.tiqcdn.com/utag/logitech/prod/utag.sync.js"></script>
<!-- Tealium Tagging ends -->
<link href="https://cdn.converseapps.net/v1/assets/deflect/css/converseapps.min.css?sid=1b2dfaa778e8af5222c8bc2265501f" rel="stylesheet" type="text/css">
<script src="https://cdn.converseapps.net/v1/assets/deflect/js/converseapps.min.js?sid=1b2dfaa778e8af5222c8bc2265501f" type="text/javascript"></script>
<script src="https://cdn.converseapps.net/v1/assets/deflect/js/converseapps.logitechzd.js?sid=1b2dfaa778e8af5222c8bc2265501f&v=1.1" type="text/javascript"></script>
<script src="https://cdn.converseapps.net/v1/assets/js/site/converseapps-deflection.1b2dfaa778e8af52.js"></script>
<!-- <script src="https://cdn.converseapps.net/v1/assets/cbot/widget/loader.logitech.zd.js"></script> -->
<script>
var smoochMetadata = {
type:"support",//dtx
brand:"logi",
locale: "en-us",
zdLocale: "en-us",
url: window.location.href,
origin: window.location.origin
}
var headTag = document.getElementsByTagName('head')[0];
var smoochScript = document.createElement('script');
smoochScript.type = 'module';
smoochScript.src = "https://messaging.logi.com/smooch/index.js";
headTag.appendChild(smoochScript);
</script>
<script>
$(document).ready(function(){
//added by mahi
$(".product-tile-image-responsive").hide();
$(".product-tile-image-responsive").each(function( index ) {
var classList = $(this).attr("class");
var classArr = classList.split(/\s+/);
if(classArr.length === 1 && classArr.indexOf('product-tile-image-responsive') > -1){
$(this).show();
}
$(".product-tile-image-responsive.product-tile-"+locale).show();
});
//endend by mahi
// Added by Kristy ITSM-67050
redirectIfEndUserEn001();
var url = window.location.pathname;
var params = (new URL(window.location.href)).searchParams;
if(params.get("mID") && params.get("ticket_form_id")) {
$.ajax(`/api/v2/help_center/en-us/articles.json?label_names=webmarketing=${params.get("mID")}`)
.then(function(data) {
if (data.count > 1) {
data.articles.map(function(article,i){
let prodId = article.label_names.filter(x=>x.includes("webproduct"))[0];
let template = document.createElement('div');
template.innerHTML = article.body; Array.from(template.querySelectorAll('a')).map(x=>x.href=`https://${window.location.host}/hc/en-us/requests/new?ticket_form_id=${params.get("ticket_form_id")}&pID=${prodId.split("=")[1]}`);
article.body = template.innerHTML;
});
HC.templates.new_request.createWebModal(data);
} else if (data.count === 1) {
var prodId = data.articles[0].label_names.filter(x=>x.includes("webproduct"))[0];
window.location.assign(`new?ticket_form_id=${params.get("ticket_form_id")}&pID=${prodId.split("=")[1]}`);
} else {
console.log(data);
}
})
.catch(function() {
console.error('Failed to fetch articles');
});
}
console.log(url);
if (url.indexOf('articles') != -1){
var vars = url.split("/");
var articleid=vars[4];
articleid = articleid.split("-");
var ar_id = articleid[0];
}
var disabled_p = ["360025903334","360024478614","360023492633","360024151374","360025415973","360025247694","360025174254","360025002153","360025229013","360024917474","360024896453","360024693874","360024783633","360024638333","360023330274","360025419733","360024325413","360025406493","360025336653","360025078373","360024900113","360024698494","360024640154","360023303274","360024638513","360024613553","360023324874","360024320473","360025260074","360025401013","360025173034","360024852274","360024852254","360025076314","360025075994","360024916254","360024895233","360024692414","360024634894","360023463153","360023303274","360023303434","360035401714","360035397114","360035885053","360035396854","360035396734","360035884813","360035396594","360035396574","360035884673","360024638273","360024637533","360023492613","360025260034","360025400993","360025172994","360025072493","360024895193","360024841213","360024634834","360023303274"]
if(url.indexOf('articles') != -1 && disabled_p.includes(ar_id)){
console.log("Chat bot on this edu product has been disabled");
}else{
/* var head = document.getElementsByTagName('head')[0];
console.log("hedadd:",head)
var script = document.createElement('script');
script.type = 'text/javascript';
script.async = true;
script.src = "https://cdn.converseapps.net/v1/assets/cbot/widget/loader.logitech.zd.js";
head.appendChild(script);*/
}
});
// Added by Kristy ITSM-67050
// Redirect if not manager and not agent and locale=en-001
function redirectIfEndUserEn001() {
if (HelpCenter && HelpCenter.user) {
// start: Parsing url ------------------------------
//console.debug('window.location.href=' + window.location.href);
const url = new URL(window.location.href);
const params = url.search;
//console.debug('params=' + params);
const pathname = url.pathname;
//console.debug('pathname=' + pathname);
const curPath = pathname.split('/');
//console.debug('curPath=' + curPath);
const curPath_locale = curPath[2];
//console.debug('curPath_locale=' + curPath_locale);
// Get url string after curPath_locale
const urlStrAftLocale = pathname.substring(pathname.indexOf(curPath_locale)+curPath_locale.length)+params;
console.debug('urlStrAftLocale=' + urlStrAftLocale);
//console.debug('hc_locale=' + "en-us");
//console.debug('URL before redirect = ' + window.location.protocol + '//' +window.location.host + '/' + curPath[1] + '/' + curPath[2] + urlStrAftLocale);
// end: Parsing url ------------------------------
const role = HelpCenter.user.role;
const hc_locale = curPath_locale;
let redirect_locale = "en-us"; // default to en-us
console.debug('role=' + role);
console.debug('hc_locale=' + hc_locale);
if ((role === 'end_user' || role === 'anonymous') && hc_locale === 'en-001') {
// Get user language
const userLang = navigator.language || navigator.userLanguage;
console.debug("User language is: " + userLang);
if (userLang) {
redirect_locale = userLang.toLowerCase();
}
// Redirect to new locale
const redirectUrl = window.location.protocol + '//' +window.location.host + '/' + curPath[1] + '/' + redirect_locale + urlStrAftLocale;
console.debug('Redirect to ' + redirectUrl);
window.location.assign(redirectUrl);
} else {
console.debug('No need to redirect');
}
} else {
console.log('Help Center User object is not available');
}
}
</script>
<!--Deep Converse ends-->
<!--<script src="https://cdn.jsdelivr.net/npm/vue"></script>-->
<script src="https://cdn.jsdelivr.net/npm/vue@2"></script>
<script src="https://cdnjs.cloudflare.com/ajax/libs/platform/1.3.5/platform.min.js"></script>
<script src="https://cdn.jsdelivr.net/npm/lodash@4.17.11/lodash.min.js"></script>
<!-- mahi changes start-->
<script src =""></script>
<script> var assetsLoader = "//theme.zdassets.com/theme_assets/9049502/6aae8ce36967837f706ac36deff4b753e43977a4.gif"; </script>
<div id="custom_js">
<script>
var locale = "en-us";
var categories = "360001764453,360001764433,360001764493,360001764473,360001749254,360001749214,360001764393,360001764373"
var serialization_endpoint = "https://apim.workato.com/jump-start-v1/serializationcallback";
var serialization_token = "79d80fd64765eb05a8086b3f63d639dc3e57d7de2c347f8188803a2e9a776f06";
var circle_validate_serial_activation_code = "https://apim.workato.com/help-center-v10/prod/circle-validate-serial-activation-code";
var circle_create_order_service_contract = "https://apim.workato.com/help-center-v10/prod/circle-create-order-service-contract";
var circle_redeem_token = "4b9d6e53565864e218e61cb7ffd0cff85797c3c1ae4da90a501a565415b0d9fd";
<!--Circle Dynamic Content Starts -->
var circleInstallationSerialNumberPlaceHolder ="Enter Installation Serial Number";
var circleInstallationCodePlaceHolder ="Enter Installation Code: Include any capitalization and '-'";
var circleFirstNamePlaceHolder ="Enter First Name";
var circleLastNamePlaceHolder ="Enter Last Name";
var circleEmailAddressPlaceHolder ="Enter Email Address";
var circlePhoneNumberPlaceHolder ="Enter Phone Number";
<!-- Circle Dynamic Content Ends -->
<!-- jumpstart form daynamic content start -->
var jumpstartFieldMap = new Map(
[
["Product",{"id":"360019373854","name":"Product", "hideonload":false,"required":true}],
["serial_number_or_confirmation_code" , { "id":"360019376633","name":"Confirmation Code", "hideonload":false,"required":true}],
["company_name" , { "id":"360019364774","name":"Company Name", "hideonload":false,"required":false}],
["name" , { "id":"360019375594","name":"First Name", "hideonload":false,"required":true}] ,
["email" , { "id":"requester_email","name":"Email", "hideonload":false,"required":false}],
["phone_number" , { "id":"360019385593","name":"Phone Number", "hideonload":false,"required":false}],
["contact_method" , { "id":"360019387373","name":"Preferred Contact Method", "hideonload":false,"required":true}],
["city" , { "id":"360019364094","name":"City", "hideonload":false,"required":true}],
["state" , { "id":"360019376333","name":"State", "hideonload":false,"required":true}],
["Country" , { "id":"360019382014","name":"Country", "hideonload":false,"required":true}],
["Jumpstart_connected_hardware" , { "id":"360019373114","name":"Select Connected Hardware", "hideonload":false,"required":false}],
["Jumpstart_meeting_platform" , { "id":"360019385793","name":"Select Meeting Platform", "hideonload":false,"required":true}],
["description" , { "id":"description","name":"Description of Customer's Issue", "hideonload":false,"required":true}],
["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}],
["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}],
["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}],
["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}],
["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}],
["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}],
["business_group" , { "id":"360019386653","name":"Business Group", "hideonload":true,"required":false}],
["routing_category" , { "id":"360019426873","name":"Routing Category", "hideonload":true,"required":false}],
["product_id" , { "id":"360019382494","name":"Product Id", "hideonload":true,"required":false}],
["product_short_name" , { "id":"360019373054","name":"Product Short Name", "hideonload":true,"required":false}],
]);
var jumpstartStaticFieldVal =new Map([
[
"EXPIRED",
new Map([
["subject", {
"value": "Logitech Support"
}],
["ticket_source", {
"value": "Internal_Support_Email_VCServiceRequest",
"id": "360019375314"
}],
["ticket_origin", {
"value": "origin_email",
"id": "360019375494"
}],
["ticket_form_id", {
"value": 360001040874
}],
["routing_cat", {
"value": "routing_b2b",
"id": "360019426873"
}],
["product_id", {
"id": "360019382494"
}],
["product_short_name", {
"id": "360019373054"
}],
["business_group", {
"value" :"bg_video_collaboration",
"id": "360019386653"
}]
])
],
[
"VALID",
new Map([
["subject", {
"value": "JUMPSTART Service Request"
}],
["ticket_source", {
"value": "Internal_Support_Email_VCServiceRequest",
"id": "360019375314"
}],
["ticket_origin", {
"value": "origin_escalation",
"id": "360019375494"
}],
["ticket_form_id", {
"value": 360001040874
}],
["routing_cat", {
"value": "routing_b2b",
"id": "360019426873"
}],
["product_id", {
"id": "360019382494"
}],
["product_short_name", {
"id": "360019373054"
}],
["business_group", {
"value" :"bg_video_collaboration",
"id": "360019386653"
}]
])
]
]);
var smartdocToolTip = "Please enter SmartDock serial number, the 12 digits printed after 'S/N:'<br/>Available on the box or on the product, after removing the bottom case <img class='img-responsive' src='https://www.logitech.com/assets/65578/jumpstart-smartdock.jpg' height='160' width='240'/>";
var tapToolTip = "";
var assetsVCServiceBanner = "//theme.zdassets.com/theme_assets/9049502/d808f1f79074b2e4cbc453b5bed5da122e6110d2.png";
var jumpstartServiceHeader = "JUMPSTART SERVICE REQUEST";
var jumpstartServiceContent = "<p class='text-center'>All Logitech Tap bundles featuring a small form-factor PC include Logitech JumpStart. JumpStart is a support service that helps customers deploy their Microsoft Teams Rooms solution. JumpStart is available for 90 days from the date of purchase and provides access to configuration and support resources to assist with system, software, and security configuration.</p>";
var jumpstartServiceBanner = "<section id='jumpstart_banner' class='features-hero'><div class='container'><div class='row features-hero-ctn-inner'><div class='product-details-shell col-md-4 col-xs-12'><div class='product-details-ctn'><p class='product-details'>Setup guided assistance</p><h1 class='product-details-name'>Logitech<br>JumpStart</h1></div></div><div class='product-shot desktop col-md-8 col-xs-12'><img class='img-fluid' alt='TAP' src='{{assetsTap}}'></div></div></div></section>";
var jumpstartToolTip = "<p>Find your serial number for <b id='smartdocId' style='font-weight:bolder;font-size:14px' data-html='true' data-placement='right' data-toggle='tooltip' title='{{smartdocToolTip}}' >SmartDock </b> or <b data-html='true' data-placement='right' data-toggle='tooltip' id='tapId' style='font-weight:bolder;font-size:14px' title='{{tapToolTip}}'> Tap </b></p>";
var jumpstartPrivacy = "<p class='text-center form-footer'>JumpStart is subject to these <a href='https://www.logitech.com/jumpstart-terms' target='_blank'>Terms of Service</a>. Logitech records certain usage data for security, support, and reporting purposes. Please review our: <a href='https://www.logitech.com/legal/web-privacy-policy.html' target='_blank'>Privacy Policy</a></p>";
var jumpstartPostForm = "<p class='text-center form-footer'> If your support request concerns a Tap that was not sold as part of a Microsoft Teams Rooms including JumpStart Service, but as a standalone Tap device or as part of a Zoom Room or Hangouts Meet, contact Logitech support directly through <a href='https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&pID=e9abb0cb-7db0-11e9-aa7f-1b1ccacee6a0' target='_blank'> this Link </a></p>";
var jumpstartThankyouPage = "<div id='jumpstart_banner' class='innerpage contact ThankPgStyle'><div class='row'><h1 id='page-main-heading' class='center'>Thank you!</h1></div><p id='page-sub-text' class='center'>Your service request has been submitted.<br> An email from a JumpStart expert will be sent to [[form_email]]. Please check your Spam / Junk folder if you do not receive an email from JumpStart within 1 business day.<br> You may now close this window or continue browsing the support website.</p><div class='row'><div class='center'><a class='btn bg-blue-button' href='https://prosupport.logi.com/'>Return Home</a></div></div></div>";
var jumpstartNote = "Please provide information in English.";
var jumpstartDescRemnder = "Reminder: please provide description in English";
var submitButton = "SUBMIT";
var preferred_contact_method_id="360019387373";
var country_id="360019382014";
var meeting_platform_id="360019385793";
var connected_hardware_id="360019373114";
var jumpstart_endpoint="https://apim.workato.com/jumpstart-server-side-v1-10/jumpstart-validation";
var jumpstart_token="12f3a49ab58ec7900904a3f0c56153963e84cdcead336a41edb31614a9e40bba";
<!-- jumpstart form daynamic content end -->
<!-- Support chat daynamic content start -->
var emeaLanguages = {
"fi": "Logi_T1_EMEA_FI",
"no": "Logi_T1_EMEA_NO",
"sv": "Logi_T1_EMEA_SV",
"da": "Logi_T1_EMEA_DA",
"cs": "Logi_T1_EMEA_CS",
"pl": "Logi_T1_EMEA_PL",
"tr": "Logi_T1_EMEA_TR",
"el": "Logi_T1_EMEA_EL",
"pt-br": "Logi_T1_AMR_PT"
};
var routing_logitech = {
"en-za": "Logi_T1_EMEA_EN",
"de-at": "Logi_T1_EMEA_DE",
"de-ch": "Logi_T1_EMEA_DE",
"de": "Logi_T1_EMEA_DE",
"en-ca": "Logi_T1_AMR_EN",
"en-ch": "Logi_T1_EMEA_EN",
"en-gb": "Logi_T1_EMEA_EN",
"en-150": "Logi_T1_EMEA_EN",
"en-us": "Logi_T1_AMR_EN",
"fr-be": "Logi_T1_EMEA_FR",
"cs": "Logi_T1_EMEA_CS",
"da": "Logi_T1_EMEA_DA",
"de": "Logi_T1_EMEA_DE",
"de-ch": "Logi_T1_EMEA_DE",
"de-da": "Logi_T1_EMEA_DE",
"el": "Logi_T1_EMEA_EL",
"en-150": "Logi_T1_EMEA_EN",
"en-ch": "Logi_T1_EMEA_EN",
"es": "Logi_T1_EMEA_ES",
"fi": "Logi_T1_EMEA_FI",
"fr-be": "Logi_T1_EMEA_FR",
"fr-ch": "Logi_T1_EMEA_FR",
"fr": "Logi_T1_EMEA_FR",
"hu": "Logi_T1_EMEA_HU",
"it-ch": "Logi_T1_EMEA_IT",
"it": "Logi_T1_EMEA_IT",
"nl-be": "Logi_T1_EMEA_NL",
"nl": "Logi_T1_EMEA_NL",
"no": "Logi_T1_EMEA_NO",
"pl": "Logi_T1_EMEA_PL",
"ru": "Logi_T1_EMEA_RU",
"sv": "Logi_T1_EMEA_SV",
"th": "Logi_T1_EMEA_TR",
"tr": "Logi_T1_EMEA_TR",
"en-ca": "Logi_T1_AMR_EN",
"fr-ca": "Logi_T1_AMR_FR",
"es-ar": "Logi_T1_AMR_ES",
"es-419": "Logi_T1_AMR_ES",
"es-mx": "Logi_T1_AMR_ES",
"pt-br": "Logi_T1_AMR_PT",
"en-au": "Logi_T1_AP_EN",
"en-hk": "Logi_T1_AP_EN",
"en-in": "Logi_T1_AP_EN",
"en-my": "Logi_T1_AP_EN",
"en-nz": "Logi_T1_AP_EN",
"en-ph": "Logi_T1_AP_EN",
"en-sg": "Logi_T1_AP_EN",
"jp": "Logi_T1_AP_JA",
"ja": "Logi_T1_AP_JA",
"ko": "Logi_T1_AP_KO",
"vi": "Logi_T1_AP_EN",
"zh-cn": "Logi_T1_AP_ZHCN",
"zh-hk": "Logi_T1_AP_ZHTW",
"zh-tw": "Logi_T1_AP_ZHTW"
};
var routing_b2b = {
"en-za": "B2B_T1_EMEA_EN",
"de-at": "B2B_T1_EMEA_DE",
"de-ch": "B2B_T1_EMEA_DE",
"de": "B2B_T1_EMEA_DE",
"en-ca": "B2B_T1_AMR_EN",
"en-ch": "B2B_T1_EMEA_EN",
"en-gb": "B2B_T1_EMEA_EN",
"en-150": "B2B_T1_EMEA_EN",
"en-us": "B2B_T1_AMR_EN",
"fr-be": "B2B_T1_EMEA_FR",
"fr-ch": "B2B_T1_EMEA_FR",
"fr": "B2B_T1_EMEA_FR",
"nl-be": "B2B_T1_EMEA_NL",
"nl": "B2B_T1_EMEA_NL"
};
var routing_harmony = {
"en-za": "Harmony_T1_EMEA_EN",
"de-at": "Harmony_T1_EMEA_DE",
"de-ch": "Harmony_T1_EMEA_DE",
"de": "Harmony_T1_EMEA_DE",
"en-ca": "Harmony_1_AMR_EN",
"en-ch": "Harmony_T1_EMEA_EN",
"en-gb": "Harmony_T1_EMEA_EN",
"en-150": "Harmony_T1_EMEA_EN",
"en-us": "Harmony_1_AMR_EN",
"fr-be": "Harmony_T1_EMEA_FR",
"fr-ch": "Harmony_T1_EMEA_FR",
"fr": "Harmony_T1_EMEA_FR",
"nl-be": "Harmony_T1_EMEA_NL",
"nl": "Harmony_T1_EMEA_NL"
};
var routing_gaming = {
"en-za": "Gaming_T1_EMEA_EN",
"de-at": "Gaming_T1_EMEA_DE",
"de-ch": "Gaming_T1_EMEA_DE",
"de": "Gaming_T1_EMEA_DE",
"en-ca": "Gaming_T1_AMR_EN",
"en-ch": "Gaming_T1_EMEA_EN",
"en-gb": "Gaming_T1_EMEA_EN",
"en-us": "Gaming_T1_AMR_EN",
"fr-be": "Gaming_T1_EMEA_FR",
"cs": "Gaming_T1_EMEA_CS",
"da": "Gaming_T1_EMEA_DA",
"de": "Gaming_T1_EMEA_DE",
"de-ch": "Gaming_T1_EMEA_DE",
"de-da": "Gaming_T1_EMEA_DE",
"el": "Gaming_T1_EMEA_EL",
"en-150": "Gaming_T1_EMEA_EN",
"en-ch": "Gaming_T1_EMEA_EN",
"es": "Gaming_T1_EMEA_ES",
"fi": "Gaming_T1_EMEA_FI",
"fr-be": "Gaming_T1_EMEA_FR",
"fr-ch": "Gaming_T1_EMEA_FR",
"fr": "Gaming_T1_EMEA_FR",
"hu": "Gaming_T1_EMEA_HU",
"it-ch": "Gaming_T1_EMEA_IT",
"it": "Gaming_T1_EMEA_IT",
"nl-be": "Gaming_T1_EMEA_NL",
"nl": "Gaming_T1_EMEA_NL",
"no": "Gaming_T1_EMEA_NO",
"pl": "Gaming_T1_EMEA_PL",
"ru": "Gaming_T1_EMEA_RU",
"sv": "Gaming_T1_EMEA_SV",
"th": "Gaming_T1_AP_EN",
"tr": "Gaming_T1_EMEA_TR",
"en-ca": "Gaming_T1_AMR_EN",
"fr-ca": "Gaming_T1_AMR_FR",
"es-ar": "Gaming_T1_AMR_ES",
"es-419": "Gaming_T1_AMR_ES",
"es-mx": "Gaming_T1_AMR_ES",
"pt-br": "Gaming_T1_AMR_PT",
"en-au": "Gaming_T1_AP_EN",
"en-hk": "Gaming_T1_AP_EN",
"en-in": "Gaming_T1_AP_EN",
"en-my": "Gaming_T1_AP_EN",
"en-nz": "Gaming_T1_AP_EN",
"en-ph": "Gaming_T1_AP_EN",
"en-sg": "Gaming_T1_AP_EN",
"jp": "Gaming_T1_AP_JA",
"ja": "Gaming_T1_AP_JA",
"ko": "Gaming_T1_AP_KO",
"vi": "Gaming_T1_AP_EN",
"zh-cn": "Gaming_T1_AP_ZHCN",
"zh-hk": "Gaming_T1_AP_ZHTW",
"zh-tw": "Gaming_T1_AP_ZHTW"
};
var routing_seed = {
"en-ca": "B2B_T1_AMR_EN",
"en-us": "B2B_T1_AMR_EN"
};
<!-- Support chat daynamic content end -->
<!-- warranty status lookup form dynamic content start -->
var warrantystatusHeader = "Warranty Status Lookup";
var warrantystatusContent = `<p class='text-center'> Check your Service and Support Coverage by filling out everything correctly. <br/>
Selecting the correct Country is highly important*</p>`;
var warranty_status_workato_endpoint="https://apim.workato.com/product-lookup-v10/prod/warranty-for-serial-num";
var warranty_status_workato_token="eada23b666b5b1597cac6a0b2b62e219e30f09077fd75cb3ba8c361e74289a0f";
var warranty_status_form_final_page_based_on_ext_warranty =`Warranty End Date <br> Based on Extended Warranty (YYYY-MM-DD)`;
var checking_serial_number_warranty_status_form_id = "360006739433";
var warranty_status_form_final_page_based_on_serial_num =`Warranty End Date <br> Based on Serial Number (YYYY-MM-DD)`;
var warranty_status_form_final_page_based_on_purchase_date =`Warranty End Date <br> Based on Purchase Date (YYYY-MM-DD)`;
var productList_Response;
var warranty_end_date;
var warranty_type;
var today;
var continuebutton = `Continue`;
var backbutton = `Back`;
var Unexpectederror = `Error to get warranty end date via workato`;
var invalidSerialerror = `Please enter a valid serial number`;
<!-- warranty status lookup form dynamic content end -->
<!-- jumpstart encapsulation daynamic content start -->
var fieldIdMap = new Map(
[
["Product",{"id":"360019373854","name":"Product", "hideonload":false,"required":true}],
["serial_number_or_confirmation_code" , { "id":"360019376633", "hideonload":false,"required":true}],
["name" , { "id":"360019375594", "hideonload":false,"required":true}] ,
["company_name" , { "id":"360019364774", "hideonload":false,"required":false}],
["email" , { "id":"requester_email", "hideonload":false,"required":false}],
["language" , { "id":"360019366794", "hideonload":false,"required":false}],
["country" , { "id":"360019382014", "hideonload":false,"required":false}],
["phone_number" , { "id":"360019385593", "hideonload":false,"required":false}],
["software_one_case_id" , { "id":"360019378373", "hideonload":false,"required":true}],
["description" , { "id":"description", "hideonload":false,"required":true}],
["RMA_required" , { "id":"360019378533", "hideonload":false,"required":true}],
["shipping_method" , { "id":"360019366894", "hideonload":true,"required":false}],
["street_address" , { "id":"360019376293", "hideonload":true,"required":false}],
["city" , { "id":"360019364094", "hideonload":true,"required":false}],
["state" , { "id":"360019376333", "hideonload":true,"required":false}],
["postal_code" , { "id":"360019364134", "hideonload":true,"required":false}],
["internal_note" , { "id":"360019366814", "hideonload":false,"required":true}],
["software_one_agent_name" , { "id":"360019366854", "hideonload":false,"required":true}],
["authentication_code" , { "id":"360019366874", "hideonload":false,"required":true}],
["attachment" , { "id":"request-attachments", "hideonload":false,"required":false}],
["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}],
["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}],
["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}],
["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}],
["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}],
["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}],
["business_group" , { "id":"360019386653","name":"Business Group", "hideonload":true,"required":false}],
["routing_category" , { "id":"360019426873","name":"Routing Category", "hideonload":true,"required":false}],
["product_id" , { "id":"360019382494","name":"Product Id", "hideonload":true,"required":false}],
["product_short_name" , { "id":"360019373054","name":"Product Short Name", "hideonload":true,"required":false}],
]);
;
var fieldDependancyMap = new Map([
["RMA_required" , new Map([
[
"yes" ,
[ { "field":"shipping_method", "display":true, "required":true},{ "field":"street_address", "display":true, "required":true},{ "field":"city", "display":true, "required":true},{ "field":"state", "display":true, "required":true},{ "field":"postal_code", "display":true, "required":true}]
],
[
"rma_no" ,
[ { "field":"shipping_method", "display":"false", "required":false},{ "field":"street_address", "display":false, "required":false},{ "field":"city", "display":false, "required":false},{ "field":"state", "display":false, "required":false},{ "field":"postal_code", "display":false, "required":false}]
]
])
]
]);;
var jumpstartEscalationStaticFieldVal = new Map([
["subject", {
"value": "JUMPSTART Service Escalation Request"
}],
["ticket_form_id", {
"value": "360001032333"
}],
["routing_cat", {
"value": "routing_seed",
"id": "360019426873"
}],
["product_id", {
"id": "360019382494"
}]
]);;
var assetsSmartdock = "//theme.zdassets.com/theme_assets/9049502/be0a34b2230cca2b27cde0606d7124c434648d6f.png";
var jumpstartEscalationHeader = "JUMPSTART SERVICE ESCALATION REQUEST";
var jumpstartEscalationContent = "<p class='text-center'>Please use this form to submit a support ticket to Logitech customer care</p>";
var jumpstartEscalationBanner = "<section class='features-hero'><div class='container'><div class='row features-hero-ctn-inner'><div class='product-details-shell col-md-6 col-xs-12'><div class='product-details-ctn'><p class='product-details'>Setup guided assistance</p><h1 class='product-details-name'>Logitech<br>Jumpstart</h1></div></div><div class='product-shot desktop col-md-6 col-xs-12'><img class='img-fluid' alt='SMARTDOCK' src='{{assetsSmartdock}}'></div></div></div></section>";
var invalidError = "This does not look like the serial number from a Tap display. The S/N can be found at the base of the Tap by unscrewing the bottom case of the Tap and/or removing any pre-installed adapter. You can also find the S/N on the box of the Tap product.";
var invalidErrorForjumpstartEscalation = "Invalid Code, Please re-enter either Confirmation Code or product serial number.";
var expiredError = "Unfortunately your JumpStart service expired. If you need troubleshooting or technical assistance, please contact Logitech Customer Care at https://support.logi.com";
var unexpectedError = "an unexpected error has occurred. please contact Logitech Customer Care at https://support.logi.com";
var invalidEmail = "Please enter a valid email address.";
var invalidAuthenticationcode = "Please enter a valid authentication code."
var jumpstartEscalationThankyouPage = "<div class='innerpage contact ThankPgStyle'><div class='row'><h1 id='page-main-heading' class='center'>Thank you!</h1></div><p id='page-sub-text' class='center'>Your service request has been submitted.<br> One of our service experts will be in contact within one business day to assist you.<br> You may now close this window or continue browsing the support website.</p><div class='row'><div class='center'><a class='btn bg-blue-button' href='https://www.logitech.com/video-collaboration'>Return Home</a></div></div></div>";
var jumpstart_escalation_endpoint="https://apim.workato.com/jumpstart-server-side-v1-10/jumpstart-escalation";
var jumpstartphoneinfo = '<p id="jumstart_phone_info" style="display:none" class="font-red">Note: JumpStart will email you to arrange a time for the phone call</p>';
<!-- jumpstart encapsulation daynamic content end -->
<!-- Internal Escalation Form Dynamic content start -->
var IEFieldMap = new Map([
["name" , { "id":"360019375594","name":"Name", "hideonload":false,"required":true}] ,
["email" , { "id":"requester_email","name":"Email", "hideonload":false,"required":false}],
["Country" , { "id":"360019382014","name":"Country", "hideonload":false,"required":true}],
["product_type" , { "id":"360019373874","name":"Product Type", "hideonload":false,"required":true}],
["escalation_origin" , { "id":"360019375554","name":"Escalation Origin", "hideonload":false,"required":true}],
["authentication_code" , { "id":"360019366874","name":"Authentication Code", "hideonload":false,"required":true}],
["description" , { "id":"description","name":"Description of Customer's Issue", "hideonload":false,"required":true}],
["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}],
["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}],
["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}],
["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}],
["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}],
["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}]
]);;
var IEStaticFieldVal = new Map([
["subject",
{
"value": "Internal Escalation Request"
}
],
["ticket_form_id",
{
"value": "360001040834"
}
]
]);;
var IEHeader = "INTERNAL ESCALATION REQUEST";
var IEContent = "<p class='text-center'>Please use this form to submit a social media escalation to customer care</p>";
var IEThankyouPage = "<div id='IE_banner' class='innerpage contact ThankPgStyle'><div class='row'><h1 id='page-main-heading' class='center'>Thank you!</h1></div><p id='page-sub-text' class='center'>Your service request has been submitted.<br> One of our service experts will be in contact within on business day to assist you.<br> You may now close this window or continue browsing the support website.</p><div class='row'><div class='center'><a class='btn bg-blue-button' href='https://www.logitech.com/video-collaboration'>Return Home</a></div></div></div>";
<!-- Internal Escalation Form Dynamic content end -->
<!-- Education Form Dynamic Contents: Start -->
var assetsEducationSupportHeroImage = "//theme.zdassets.com/theme_assets/9049502/d1fc77e43a6ac8a7a829e8c5b86b952ebffb92d6.jpg";
var serialNoInfo = "<p class='serialNoInfo'>Please enter only one serial number. If you need to register multiple serial numbers, you can upload a CSV file as an attachment below.</p>";
var eduHeroTitle = "Logitech Education Support";
var notLoggedInUserInfo = "Having a My Account is not required but allows you to register your product to validate your limited hardware warranty duration, view your support history and allows us to provide you more personalized support.";
var productInfoConsumerURL = "<div class='edu_support'> Don't see your product? Try our <a href='https://support.logi.com'>Consumer Support Page!</a><a></a></div>";
var education_support_form_id = "360004097733";
var education_fields = "360019375594,360019382014,360019395193,360044898493,1900002403645";
education_fields = education_fields.split(" ").join("");
var serialNumberTicketFieldId = "360019395193";
<!-- Education Form Dynamic Contents: End -->
<!-- response center dynamic contents & assets start-->
var response_center_form_id = "360001149214";
var responseCenterFieldMap = new Map([["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true }] ,["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],
["topics_case_category" , { "id":"360019379113", "name":"Topics/Case Category", "hideonload":false,"required":true, "show":true}],["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}],["description" , { "id":"description", "name":"Description of Customer's Issue", "hideonload":false,"required":true, "show":true}]
]);;
var resCenterFormCont = "<p>Thank you for visiting Logitech Response Center. Please use this form to (1) submit feedback about our privacy practices or request deletion of your data; (2) submit a claim of copyright or trademark infringement; (3) report a website security issue, phishing mail, counterfeit product; or (4) inquiries on other available topics. We’d like to hear from you. To help us process your request, please choose a topic from the list below and complete the following fields.<br /><br />Specific product, software, sales and/or warranty inquiries are handled separately at Logitech Support. Please submit your issue or question at <a href='/hc/requests/new?ticket_form_id=360000621393'>support.logi.com/contact</a>.</p>";
var response_center_description = "Questions/Additional Details or Comments";
var responseCenterBg = "//theme.zdassets.com/theme_assets/9049502/bc1bad440586492c89b4786092ce5ea545ec5c00.png";
var responseCenterSubmitButton = " SUBMIT";
var responseCenterTitle = "LOGITECH RESPONSE CENTER: CASE SUBMISSION";
<!-- response center dynamic contents & assets end-->
<!-- jaybird contact form dynamic contents & assets start-->
var jaybird_endpoint = "https://apim.workato.com/web-to-case-v1/prod/jaybird";
var jaybird_workato_token = "be2f17f6e00d68557192efbad585ae8f09655d7c7fb3711c3be118c811e9a228";
/*var jaybirdContactFieldMap = new Map(
[
["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true}] ,
["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],
["PhoneNumber" , { "id":"360019385593", "name":"PhoneNumber", "hideonload":true,"required":false,"show":true}],
["SerialNumber" , { "id":"360019395193", "name":"SerialNumber", "hideonload":false,"required":false, "show":true}],
["tf_jaybird_product_list_label" , { "id":"360020406534", "hideonload":false,"required":true, "show":true}],
["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}],
["Issue Type" , { "id":"360031849274", "name":"Issue Type", "hideonload":false,"required":true, "show":true}],
["description" , { "id":"description", "name":"Description", "hideonload":false,"required":true, "show":true}],
["Company Name" , { "id":"360019364774", "name":"Company Name", "hideonload":false,"required":false, "show":false}],
["Address Line 1" , { "id":"360019373954", "name":"Address Line 1", "hideonload":false,"required":false, "show":false}],
["Address Line 2" , { "id":"360019373974", "name":"Address Line 2", "hideonload":false,"required":false, "show":false}],
["City" , { "id":"360019364094", "name":"City", "hideonload":false,"required":false, "show":false}],
["State/Province" , { "id":"360019376333", "name":"State/Province", "hideonload":false,"required":false, "show":false}],
["Postal/Zip" , { "id":"360019364134", "name":"Postal/Zip", "hideonload":false,"required":false, "show":false}],
["Disposition" , { "id":"360019426594", "name":"Disposition", "hideonload":true,"required":false}],
["TicketOrigin" , { "id":"360019375494", "name":"TicketOrigin", "hideonload":true,"required":false}],
["SecondaryOrigin" , { "id":"360019749493", "name":"SecondaryOrigin", "hideonload":true,"required":false}],
["DefectGrouping" , { "id":"360019373074", "name":"DefectGrouping", "hideonload":true,"required":false}],
["BusinessGroup" , { "id":"360019386653", "name":"BusinessGroup", "hideonload":true,"required":false}],
["RoutingCategory" , { "id":"360019426873", "name":"RoutingCategory", "hideonload":true,"required":false}],
["TranslatedProductShortName" , { "id":"360019375134", "name":"TranslatedProductShortName", "hideonload":true,"required":false}],
["ProductShortName" , { "id":"360019373054", "name":"ProductShortName", "hideonload":true,"required":false}],
["LinkedAccountID" , { "id":"360019373894", "name":"LinkedAccountID", "hideonload":true,"required":false}],
["TicketCreatedFromIP" , { "id":"360020569353", "name":"TicketCreatedFromIP", "hideonload":true,"required":false}],
["DatafromApp" , { "id":"360019385533", "name":"DatafromApp", "hideonload":true,"required":false}],
["InquiryType" , { "id":"360019386813", "name":"InquiryType", "hideonload":true,"required":false}],
["LinkedAccountType" , { "id":"360019386313", "name":"LinkedAccountType", "hideonload":true,"required":false}],
["CaseSource" , { "id":"360019375314", "name":"CaseSource", "hideonload":true,"required":false}],
["ProductId" , { "id":"360019382494", "name":"ProductId", "hideonload":true,"required":false}],
["WebToTicketHash" , { "id":"360019387113", "name":"WebToTicketHash", "hideonload":true,"required":false}],
["PhoneNumber" , { "id":"360019385593", "name":"PhoneNumber", "hideonload":true,"required":false}],
["LinkedMyProductID" , { "id":"360019372674", "name":"LinkedMyProductID", "hideonload":true,"required":false}],
["MyProductWarrantyStatus" , { "id":"360019385353", "name":"MyProductWarrantyStatus", "hideonload":true,"required":false}],
["SurveySubmissionResponse" , { "id":"360020805934", "name":"Description", "hideonload":true,"required":false}],
["SurveyNPSscore" , { "id":"360020843253", "name":"SurveyNPSscore", "hideonload":true,"required":false}],
]);
var jaybirdProductMap = new Map([
["jaybird_run_xt" , { "zdesk_id":"d99bc0ea-7db0-11e9-b911-e7356601f9d7","sfdc_id":"a0q5A00000B5r7qQAB"}] ,
["jaybird_tarah_pro" , { "zdesk_id":"36afe0e6-7db1-11e9-b911-050d54798744","sfdc_id":"a0q5A00000B5NsiQAF"}] ,
["jaybird_tarah" , { "zdesk_id":"4645bec9-7db1-11e9-aa7f-77bc974c1653","sfdc_id":"a0q5A00000B543fQAB"}] ,
["jaybird_x4" , { "zdesk_id":"ca647d14-7db0-11e9-b911-9fa39058eb5b","sfdc_id":"a0q5A00000B4qyDQAR"}] ,
["jaybird_run" , { "zdesk_id":"36eb152a-7db1-11e9-b911-d3c5cbd837c0","sfdc_id":"a0q5A00000B7LHcQAN"}] ,
["jaybird_freedom_2" , { "zdesk_id":"d9d6316d-7db0-11e9-bada-07d7a6352a5f","sfdc_id":"a0q5A00000B7lJkQAJ"}] ,
["jaybird_x3" , { "zdesk_id":"255f8155-7db1-11e9-aa7f-25aa3f9f11e3","sfdc_id":"a0q3100000AfKmvAAF"}] ,
["jaybird_freedom" , { "zdesk_id":"d88dd29d-7db0-11e9-aa7f-5d7d32a4525d","sfdc_id":"a0q3100000ApPnHAAV"}] ,
["jaybird_x2" , { "zdesk_id":"b9428083-7db0-11e9-aa7f-3fa678ed55d5","sfdc_id":"a0q3100000ApPn7AAF"}] ,
["bluebuds_x" , { "zdesk_id":"c94f8a2b-7db0-11e9-bada-55a469e0eb0f","sfdc_id":"a0q3100000ApPnCAAV"}],
["freedom_sprint" , { "zdesk_id":"06f2cf1c-7db1-11e9-b911-e7d19dd0ea27","sfdc_id":"a0q3100000ApPnbAAF"}] ,
["freedom_3" , { "zdesk_id":"35823650-7db1-11e9-b911-abe32f36aad0","sfdc_id":"a0q3100000ApPngAAF"}],
["jaybird_vista_wireless_sport_headphones" , { "zdesk_id":"d6513183-b358-11e9-9c45-df03035ee80d","sfdc_id":""}],
['jaybird_website' ,{'zdesk_id':'jaybird_website','sfdc_id':''}],
["jaybird_n/a" , { "zdesk_id":"jaybird_n/a","sfdc_id":""}],
["jaybird_app" , { "zdesk_id":"jaybird_app","sfdc_id":""}]
]);
<p><strong>We’d love to hear from you.</strong> <br/>Just fill out this form and a Jaybird representative will be in touch. For general inquiries and questions.</p>
var jaybirdBannerContent = '<div class="bannerContent"><h1>CONTACT JAYBIRD SUPPORT</h1><p><strong>We \'re here to help</strong></p></div>';
var jaybirdThankyouPage = '<div class="container" style="margin-top:50px;"><div class="row"><div class="col-md-6"><div style="background:#e0e0e0; padding: 20px; border-radius: 5px;"><h1>Thank You</h1><p> Your mail request was successfully sent !<br/> <br/> Someone from Jaybird Crew will contact you soon regarding this issue.</p></div></div><div class="col-md-6" style="padding: 20px;"><p> If you haven\'t checked out our User Guide Videos your answer may be waiting for you. See all of our Guides below.<br/><br/> Or if you want to see something cool, check out our social content</p></div><div class="clearfix"></div></div></div>';
var jaybird_contact_bg = "//theme.zdassets.com/theme_assets/9049502/d9e916be463c022383576874441dd4e87560c97e.png";*/
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var sunco_login_endpoint = "https://apim.workato.com/logitechp/smooch-app-v11/smooch_login";
var sunco_apitoken = "bc84173c323ee861cb589e570e7f4aaaa3ffc2fea840d245422cc96a9be1c619";
<!--Sunco settings -->
/* Education Support: Start */
var education_support_form_id = "360004097733";
var education_fields = "360019375594,360019382014,360019395193,360044898493,1900002403645";
/* Education Support: Ends */
/* Script File: Start */
var linked_product_field_id = "360019372674";
var name_field_id = "360019375594";
var routing_category_field_id = "360019426873";
var business_group_field_id = "360019386653";
var defect_grouping_field_id = "360019373074";
var serial_number_field_id = "360019395193";
var purchase_location_field_id = "360019382474";
var purchase_date_field_id = "360019376674";
var email_opt_field_id = "360037915993";
var product_field_id = "360019382494";
var logi_brand_id = "360001542333";
var product_short_name_id = "360019373054";
var translated_product_name_id ="360019375134";
var part_number_id = "360019395153";
var manufacture_date_id = "360019810354";
var phone_id ="360019385593";
var external_product_type_id = "360020027813";
var product_type_id = "360019373874";
var country_id = "360019382014";
var issue_type_id = "360019810374";
var spare_part_article_id = "360025903194";
var contact_us_form_id = "360000621393";
var register_form_id = "360000994993";
var site_url="support.logi.com";
var change_language_url="logitech.zendesk.com";
var sso_url ="https://id.logi.com/index.html?redirect_uri=https://logitech.zendesk.com/access/jwt&client_id=f4cbf5f1-8df3-4e7b-95dd-98e7c1f84e5e&response_type=token";
var name_field_id = "360019375594";
/* Script File: Ends */
$(document).ready(function() {
HC.templates.doc_head.init(locale, categories, false);
let searchParams = new URLSearchParams(window.location.search);
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$("body").on("click",".Compatible_product",function(e){
var a_id = $(this).parents('.card-body').attr('data-id');
HC.templates.compatible_product.init(locale,a_id)
});
$('body').on('click','.hide-modal',function(){
$('#vue-myModal').find('.modal-body').html(`<div class="loader">
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$('#vue-myModal').on('shown.bs.modal', function (e) {
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$('.collapse.in').collapse('hide');
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$('body').on('shown.bs.collapse','.articlelist .collapse', function(e) {
var $card = $('.collapse.show').closest('.card');
$('html,body').animate({
scrollTop: $card.offset().top - 60
}, 500);
});
<!-- download page code ends 30/06/2021 -->
if (searchParams.has('ticket_form_id')) {
var param = searchParams.get('ticket_form_id');
var jumpstart_form_id = "360001040874";
var jumpstart_escalation_form_id = "360001032333";
var internal_escalation_form_id = "360001040834";
var response_center_form_id = "360001149214";
var jaybird_contact_form_id = "360001062693";
var checking_serial_number_warranty_status_form_id = "360006739433";
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if(param == jumpstart_form_id) {
window.location.href = "https://prosupport.logi.com/hc/"+locale+"/requests/new?ticket_form_id="+jumpstart_form_id;
}
if(param == jumpstart_escalation_form_id) {
window.location.href = "https://prosupport.logi.com/hc/"+locale+"/requests/new?ticket_form_id="+jumpstart_escalation_form_id;
}
if(param == jumpstart_form_id || param == jumpstart_escalation_form_id || param == internal_escalation_form_id || param == response_center_form_id || param == jaybird_contact_form_id || param == education_support_form_id || param == checking_serial_number_warranty_status_form_id){
if(param != education_support_form_id){
$('#new-request-form').remove();
$('#request-form-container').removeClass('hide');
}
var head = document.getElementById('custom_js');
var script = document.createElement('script');
script.type = 'text/javascript';
script.async = true;
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if(param == jumpstart_form_id){
$('.section.hero').remove();
script.src = "//theme.zdassets.com/theme_assets/9049502/ad1f9536f99c9fe867b61d4c398ddd395344a12c.js";
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script.src = "//theme.zdassets.com/theme_assets/9049502/aeafe8fa2789ed2df1e029655fccbe9287c2143d.js";
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script.src = "//theme.zdassets.com/theme_assets/9049502/f35f5774f2c2b0b1e653793ca7ee5d275ca9a5ae.js";
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$('#hc_home_announcment').remove();
script.src = "//theme.zdassets.com/theme_assets/9049502/dd42607698ea7abada8f23cbc90e13aa598aca18.js";
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<script async src="https://www.googletagmanager.com/gtag/js?id=UA-55257712-6"></script>
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var community_topics = JSON.parse(community_topics_str.replace(/&quot;/g,'"'));
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var workato_endpoints_str = "{&quot;serialization&quot;:{&quot;url&quot;:&quot;https://apim.workato.com/product-lookup-v10/prod/serialization-ser-1&quot;,&quot;token&quot;:&quot;eada23b666b5b1597cac6a0b2b62e219e30f09077fd75cb3ba8c361e74289a0f&quot;},&quot;productLookup&quot;:{&quot;url&quot;:&quot;https://apim.workato.com/help-center-v10/prod/product-lookup-web&quot;,&quot;token&quot;:&quot;4b9d6e53565864e218e61cb7ffd0cff85797c3c1ae4da90a501a565415b0d9fd&quot;},&quot;myproductOperations&quot;:{&quot;url&quot;:&quot;https://apim.workato.com/myproduct-create-update-delete-v1/prod/delete-myproduct&quot;,&quot;token&quot;:&quot;2f5b670ce0cde2e3ded8a29e1fa3f0d9c2d8036fe42405e090bfa8d5eafd036b&quot;},&quot;myproductByUserId&quot;:{&quot;url&quot;:&quot;https://apim.workato.com/help-center-v10/prod/get-myproducts-by-userid&quot;,&quot;token&quot;:&quot;1f71b775ae3b0a3f8f73283c659d4243567d25430252c628d88ee12d16a92b1b&quot;}}"
var workato_endpoints = JSON.parse(workato_endpoints_str.replace(/&quot;/g,'"'));
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window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'UA-55257712-6');
</script>
<!--sushant changes 30/06/2021 downloads page migration-->
<script>
$('body').on('change','.selectIV',function(){
var IV = $(this).val();
var software =$(this).attr('data-software');
var softwareID = "#"+software+" .card";
$(softwareID).css('display','none');
$(softwareID+" div[data-parent='#accordion']").removeClass('show');
$(softwareID+"[installertype="+IV+"]").fadeIn('slow');
$(softwareID+"[installertype="+IV+"] div[data-parent='#accordion']").addClass('show');
$(softwareID+"[installertype="+IV+"]").find('.articleBtn').removeClass('collapsed')
$(this).parent('.selectform')[0].reset();
});
</script>
<!--sushant changes 30/06/2021 -->
<!--sushant changes 13/06/2022 DI-5751 -->
<script>
$(document).ready(function() {
let locale = "en-us"
var url = window.location.pathname;
if(url == "/hc/community/topics")
{
let redirectUrl = "/hc/"+locale+"/community/topics"
window.location.assign(redirectUrl);
}
console.log("This is my path"+url)
});
</script>
<!--sushant changes 13/06/2022 DI-5751-->
<script type="text/javascript" src="//p23.zdassets.com/hc/theming_assets/9049502/360001542333/script.js?digest=9924261065751"></script>
</head>
<body class="community-enabled">
<!doctype html>
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=no">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<title>Sustainability Navigation</title>
<script src="https://code.jquery.com/jquery-3.3.1.min.js" integrity="sha256-FgpCb/KJQlLNfOu91ta32o/NMZxltwRo8QtmkMRdAu8=" crossorigin="anonymous"></script>
<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.3.1/css/bootstrap.min.css" integrity="sha384-ggOyR0iXCbMQv3Xipma34MD+dH/1fQ784/j6cY/iJTQUOhcWr7x9JvoRxT2MZw1T" crossorigin="anonymous">
<link rel="stylesheet" href="//theme.zdassets.com/theme_assets/9049502/671d640607cb897644537091a56f0596865d5b83.css" type="text/css">
<!-- Start of logitech Zendesk Widget script -->
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</head>
<!-- Brand Nav-->
<div class="global-navigation">
<section class="component-global-navigation theme-dark" data-country-code="US" data-language-code="en" data-search-endpoint="/utilities/search/search.cfm">
<!-- Top Brands Bar Sub Component -->
<div class="top-bar hidden-xs hidden-sm">
<div class="container">
<div class="relative-wrapper">
<ul class="left">
<li>
<a tabindex="2" href="https://www.logitech.com">
<img src="//theme.zdassets.com/theme_assets/9049502/2d503bd968b87c39b5ba4d447612cb2f8622eeea.svg" alt="Logitech" class="light-logo">
<img src="//theme.zdassets.com/theme_assets/9049502/2d503bd968b87c39b5ba4d447612cb2f8622eeea.svg" alt="Logitech" class="dark-logo overlay">
</a>
</li>
<li>
<a tabindex="2" href="https://www.logitechg.com">
<img src="//theme.zdassets.com/theme_assets/9049502/6ef319835fe9f635f83cea3f71f3f05164fe51e6.svg" alt="Gaming" class="light-logo">
<img src="//theme.zdassets.com/theme_assets/9049502/207f8a0db01c682c0fd219a7014dfaa6889201c6.svg" alt="Gaming" class="dark-logo overlay">
</a>
</li>
<li>
<a tabindex="2" href="https://www.jaybirdsport.com" target="_blank">
<img src="//theme.zdassets.com/theme_assets/9049502/100b22625754dd3cf868049b428e849d0c009e1d.svg" alt="Jaybird" class="light-logo">
<img src="//theme.zdassets.com/theme_assets/9049502/100b22625754dd3cf868049b428e849d0c009e1d.svg" alt="Jaybird" class="dark-logo overlay">
</a>
</li>
<li>
<a tabindex="2" href="https://www.ultimateears.com" target="_blank">
<img src="//theme.zdassets.com/theme_assets/9049502/b957d3afd9efd8df71a1ce47d8d63870b816daef.svg" alt="Ultimate Ears" class="light-logo">
<img src="//theme.zdassets.com/theme_assets/9049502/4913f44677abe0f3b97855228f0ff080f4ffd260.svg" alt="Ultimate Ears" class="dark-logo overlay">
</a>
</li>
<li>
<a tabindex="2" href="https://www.astrogaming.com" target="_blank">
<img src="//theme.zdassets.com/theme_assets/9049502/a0fc977c3bff0a8438d31c729ca800e3eb13bbee.svg" alt="Astro" class="light-logo">
<img src="//theme.zdassets.com/theme_assets/9049502/fa4b17d7f73e1adbf4d3eb27b8ef5497b0f1fe6b.svg" alt="Astro" class="dark-logo overlay">
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</li>
<li>
<a tabindex="2" href="https://support.bluedesigns.com" target="_blank">
<img src="//theme.zdassets.com/theme_assets/9049502/61d4ae2e19befeaf6cb7fa9fc4b2e8e9ea8f743a.svg" alt="Blue" class="light-logo">
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<ul class="right header-session-menu">
<li id="vue-locale" v-cloak>
<div class="account-link" class="dropdown language-selector" aria-haspopup="true" v-cloak>
<a class="dropdown-toggle a-text" id="header-dropdown-current"
v-on:click="showLocales = !showLocales" v-cloak>
{[{locales["en-us"].name}]}
</a>
<span class="vue-dropdown-menu" role="menu" v-show="showLocales" v-cloak>
<locale-item v-for="locale in shownLocales"
v-bind:locale="locale"
v-bind:key="locale.key"
v-cloak>
</locale-item>
</span>
</div>
</li>
<li> <span class="a-text"> <a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.logi.com%2Fhc%2Fen-us%2Farticles%2F360051545514&amp;locale=en-us">Sign in</a>
</span></li>
<!-- <li> <a tabindex="2" class="cart-link"
href="https://www.logitech.com/bin/cart/view?drToken=eyJhbGciOiJIUzI1NiJ9.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.Y7D-_kjOfE7QBfE5btu-IprARb9WWhPxyTCC8XtSE-0&amp;themeId=37443000&amp;t=1554938820226">
<i class="aem-logi-icon-cart a-icon"></i> -->
<!-- not implementing cart integrationg for phase 1 -->
<!-- span class="cart-quantity">9</span -->
<!-- <span class="a-text">My Cart</span> </a> </li> -->
</ul>
</div>
</div>
</div>
<!-- promotions carousel -->
<!-- mobile slide push menu, dynamically assembled based on desktop menu -->
<!-- Primary Navigation Wrapper -->
<!-- 2nav-empty -->
</section>
<div id="maincontent"></div>
<!-- Header requested with .external selector. Include JS with the markup -->
</div>
<header>
<section id="tmp-banner"></section>
<section class="component-corporate-nav corporate-nav theme-dark">
<div class="container">
<div class="corporate-nav--head">
<button type="button" class="corporate-nav--menu-toggle">
<div>
<span></span>
<span></span>
<span></span>
</div>
</button>
<a href="/hc/en-us">
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</a>
<h4 class="corporate-nav--title">Support</h4>
</div>
<nav class="corporate-nav--menu" data-menu-level="0" style="
z-index: auto;">
<ul class="corporate-nav--link-group">
<li class="light-cell home">
<a href="https://www.logitech.com">
<img src="//theme.zdassets.com/theme_assets/9049502/bd6a1ca0e95fc8fce0512ecb7a4ac543e8bdf297.png" alt="" class="corporate-nav--logo">
<h4>Support</h4>
</a>
</li>
<li>
<a href="https://prosupport.logi.com/hc/en-us" class="corporate-nav--link"><span>Business Support Home</span>
</a>
</li>
<li>
<a href="/hc/en-us/requests/new?ticket_form_id=360000994993" class="corporate-nav--link"><span>REGISTER A PRODUCT</span>
</a>
</li>
<li>
<a href="/hc/articles/360024361233" class="corporate-nav--link"><span>DOWNLOADS</span>
</a>
</li>
<li>
<a href="/hc/en-us/articles/360023351333/" class="corporate-nav--link"><span>ORDERS / RETURNS / REFUNDS</span>
</a>
</li>
<li>
<a href="/hc/en-us/community/topics" class="corporate-nav--link"><span>COMMUNITY</span>
</a>
</li>
<li>
<a href="/hc/en-us/requests/new?ticket_form_id=360000621393" class="corporate-nav--link"><span>CONTACT US</span>
</a>
</li>
</ul>
<ul class="corporate-nav--branding">
<li>
<a href="https://www.logitech.com" target="_blank">
<img src="//theme.zdassets.com/theme_assets/9049502/2d503bd968b87c39b5ba4d447612cb2f8622eeea.svg" alt="Logitech" class="light-logo">
<img src="//theme.zdassets.com/theme_assets/9049502/2d503bd968b87c39b5ba4d447612cb2f8622eeea.svg" alt="Logitech" class="light-logo overlay">
</a>
</li>
<li>
<a href="https://www.logitechg.com" target="_blank">
<img src="//theme.zdassets.com/theme_assets/9049502/6ef319835fe9f635f83cea3f71f3f05164fe51e6.svg" alt="Gaming" class="light-logo">
<img src="//theme.zdassets.com/theme_assets/9049502/207f8a0db01c682c0fd219a7014dfaa6889201c6.svg" alt="Gaming" class="light-logo overlay">
</a>
</li>
<li><a href="https://www.jaybirdsport.com" target="_blank">
<img src="//theme.zdassets.com/theme_assets/9049502/100b22625754dd3cf868049b428e849d0c009e1d.svg" alt="Jaybird" class="light-logo">
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<div class="article-body"><p>The Extend Protection Plan is offered by <a href="https://extend.com/" target="_self">Extend</a> in collaboration with Logitech, as the Extend Protection Plan is a great way for you to protect yourself from expensive replacements of your most valued items, and provide you with coverage beyond any manufacturer’s warranty. There are two types of plans: (1) Base Plans which cover product failure after the manufacturer warranty expires and (2) Accidental Damage from Handling (ADH) Plans which begin at the time of purchase and cover damage caused by accidents, such as spills, drops, and breaks.</p></div>
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