RESUME.JSON

RESUME.JSON

{
  "$schema": "https://jsonresume.org/schema/",
  "basics": {
    "name": "Nate Dryer",
    "label": "Product Manager",
    "email": "nate@natedryer.com",
    "phone": "",
    "url": "https://www.natedryer.com",
    "summary": "",
    "location": {
      "address": "Los Angeles, CA",
      "postalCode": "",
      "city": "Los Angeles",
      "countryCode": "US",
      "region": "California"
    },
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "natedryer",
        "url": "https://www.linkedin.com/in/natedryer"
      }
    ]
  },
  "work": [
    {
      "name": "AI Product Development",
      "position": "Freelance Consultant",
      "location": "Los Angeles, CA",
      "startDate": "2022-10",
      "endDate": "2024-05",
      "summary": "",
      "highlights": [
        "Achieved annual savings of ~$375K across 5 clients by reducing operational costs by ~25% and improving customer response time by ~35% through the training and deployment of custom AI solutions, including fine-tuning large language models (LLMs) and developing customized chatbot interfaces.",
        "Voluntarily left Lyft to address a family health challenge, dedicating this time to developing AI/ML skills through hands-on training, certifications, and open-source contributions. Pivoted training to start a freelance consulting startup, delivering custom AI solutions for clients."
      ]
    },
    {
      "name": "Lyft",
      "position": "Product Manager",
      "location": "San Francisco, CA",
      "startDate": "2021-01",
      "endDate": "2022-10",
      "summary": "",
      "highlights": [
        "Established Lyft's first Collaboration Tools team, onboarding 10 cross-functional members and securing $500K in funding to strategically invest in tools to reduce collaboration pain-points and improve sprint velocity and overall productivity.",
        "Boosted sprint velocity by 11% over 3 months for teams piloting an asynchronous collaboration platform, enabling each team to deliver an estimated 4-8 additional features. Initiative was informed by a UX research study on Lyft employees' collaboration experiences.",
        "Increased NPS score by 40-points by launching the Digital Collaboration Hub, an AI-powered resource center connecting employees with role-specific tools, successfully turning around Lyft's low performance in this area."
      ]
    },
    {
      "name": "Verint",
      "position": "Senior Product Manager",
      "location": "San Francisco, CA",
      "startDate": "2018-03",
      "endDate": "2020-12",
      "summary": "",
      "highlights": [
        "Extended mobile access from 20% to 70% within 1.5 years, adding 120K mobile users by unifying 7 mobile apps across 3 companies.",
        "Grew active mobile users by 166% (from 18K to 50K) by integrating AI-driven sentiment analysis and predictive analytics into the Experience Mobile app.",
        "Secured a $3M contract by expediting the delivery of mobile case management features, enabling clients to identify and resolve customer pain points in real-time."
      ]
    },
    {
      "name": "McKesson",
      "position": "Product Manager",
      "location": "Emeryville, CA",
      "startDate": "2015-01",
      "endDate": "2018-03",
      "summary": "",
      "highlights": [
        "Reduced support costs by $1M annually by leading a multi-state data analysis initiative to identify and resolve root causes of escalating support expenses, resulting in an overhaul of the onboarding experience.",
        "Increased monthly active users by 35% (from 4.1M to 5.5M) over 6 months by implementing targeted UX improvements based on insights from focus groups, usability testing, and data analysis.",
        "Facilitated access to health data for 1M+ patients following launch of EHR interoperability app, connecting patients across unaffiliated healthcare systems."
      ]
    },
    {
      "name": "Fifth Third Bank",
      "position": "Product Owner",
      "location": "Cincinnati, OH",
      "startDate": "2009-06",
      "endDate": "2015-01",
      "summary": "",
      "highlights": [
        "Led the bank’s digital transformation by launching mobile check deposit, which grew to represent $100M, representing 20% of total consumer deposits in 15 months.",
        "Drove a 1,900% increase in daily active mobile users (from 20,000 to 400,000) within 1 year by leading the product strategy and launch of the bank’s first consumer native iOS/Android mobile banking apps.",
        "Expanded mobile banking customer base to over 1 million users by 2015, achieving an average growth of 7,000 new users per week and significantly enhancing customer engagement and satisfaction."
      ]
    }
  ],
  "education": [
    {
      "institution": "Xavier University",
      "area": "Information Systems",
      "studyType": "BSBA",
      "endDate": "2009"
    }
  ],
  "skills": [
    {
      "name": "AI/ML",
      "keywords": ["TensorFlow", "Natural Language Processing", "GenAI"]
    },
    {
      "name": "User Experience (UX)",
      "keywords": ["A/B Testing", "Usability Testing"]
    },
    {
      "name": "Technical",
      "keywords": ["APIs", "Python", "SQL"]
    }
  ],
  "languages": [],
  "interests": [],
  "references": [],
  "projects": [],
  "volunteer": [],
  "awards": [],
  "certificates": [],
  "publications": []
}