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natebird/gist:4287c2790f766c502318

Created February 23, 2016 16:55
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Terrible Comcast customer service
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gistfile1.txt
Nate: My Issue: I can’t login / create new login account for new account number
Ramjot: I am here to assist you.
Ramjot: I can definitely help you with the login information.
Ramjot: It’s really difficult to remember passwords, we tend to forget. I am here to help you with your password reset.
Ramjot: For the account security, may I ask you a few questions?
Nate: sure.
Ramjot: Thank You!
Ramjot: May I know the username you require password for?
Nate: I just moved to a new house and they created a new account number. My old logins were deleted for some reason. I’m trying to create a new user account and link it to my account number.
Ramjot: When you move services, the username and the account number get changed. The username you are inquiring is associated with the old account and that is why it is not working. If you want I can provide the login information for the new account.
Nate: ok
Ramjot: Could you please provide the first and last name of the Account Holder, the account number, and the complete address with the Zip code?
Waiting for response from Ramjot
Nate: [retracted]
Nate: [retracted]
Nate: [retracted]
Nate: [retracted]
Ramjot: Perfect! Thank you for that information.
Ramjot: Nate, As I can check the account your name is not listed as an authorized user on this account.
Ramjot: May I have the account holder Tiffany over the chat?
Nate: Sure. She is here.
Ramjot: Thank You!
Nate: I should be an authorized user. I was on the old account.
Ramjot: Hi Tiffany , how are you doing today ?
Nate: good
Ramjot: No need to worry, once the verification will be completed , I will make him authorized on this account
Ramjot: May I have the last four digits of your social security number?
Waiting for response from Ramjot
Nate: [retracted]
Ramjot: Perfect! Thank you for that information.
Ramjot: Would you like me add Nate on the account?
Nate: Yes please. He normally handles our account information.
Ramjot: Thank you for your permission
Ramjot: Username associated with the account is : [retracted]
Ramjot: Let me give you the steps and the Reset Code to set a new password. I would request you to confirm the understanding of steps to be followed before proceeding further.
Waiting for response from Ramjot
Nate: This is Nate again. I was told my [retracted] user was deleted when they closed out the old account.
Nate: Will you be reactivating that account?
Ramjot: Sure please
Ramjot: Please stay connected.
Nate: ok. I’m here.
Waiting for response from Ramjot
Nate: I’ve done this before (in January) so I’m familiar with the steps.
Ramjot: Tiffany , I apologize I will need to transfer you to a team member from our technical Department who can best assist you with this issue.
Ramjot: Would that be fine ?
Nate: yes
Waiting for response from Ramjot
Ramjot: Thank You!
Ramjot: I will be happy to get you in touch with the correct department. Comcast values your business. Please stay connected to the chat while I transfer you.
Waiting for response from Ramjot
Ramjot: Please wait, while the problem is escalated to another analyst
Waiting for response from Ramjot
Nate: ok
The analyst has left and your issue has been closed.
Ma: Analyst has closed chat and left the room
Type Here:
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