How Companies Communicated Being Hacked
It’s probably a pretty bad idea to have your site go down, when people are supposed to read the blog post explaining the hack.
Notice how another site reporting the hack received more attention than Twitter’s own announcement. Why was that?
LinkedIn users on Hacker News learned about the site’s password leak through a translation of a Norwegian article.
- Sometimes, the company doesn’t break the news first.
- Look at all those discussions of people trying to figure out how and whether this affects them.
Three major companies were affected by this: Tumblr, Twitter, and Pinterest. All three issued an e-mail to users that could be affected. It is a nice opportunity to see how three major companies compare when reporting a security breach.
Once again, people probably found out about the security breach from another source than the official one.
The best response I recall ever seeing. These people get it.