What role does empathy play in your life and how has it helped you?
Empathy plays a big role in my life. It helps me to understand people around me and be able to help them.
I get less offended and mad in situations because I realize that many people react in a certain way because
of their past experiences.Working in a customer service environment taught me that in most cases people are
frustrated with the situation but not with me. Some people had their car broken in the morning, some had a
conflict with a relative, or students got bad grades. This realization helped me to provide a better service
and find a connection with the customers. I was able to cheer people up even though they were not in a mood earlier.
How does empathy help you build better software?