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olafbuitelaar/dashboard.json

Last active April 14, 2021 11:32
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dashboard.json
{
"annotations": {
"list": [
{
"builtIn": 1,
"datasource": "-- Grafana --",
"enable": true,
"hide": true,
"iconColor": "rgba(0, 211, 255, 1)",
"name": "Annotations & Alerts",
"type": "dashboard"
}
]
},
"editable": true,
"gnetId": null,
"graphTooltip": 0,
"id": 2,
"iteration": 1618343394757,
"links": [],
"panels": [
{
"aliasColors": {},
"bars": false,
"dashLength": 10,
"dashes": false,
"datasource": null,
"fieldConfig": {
"defaults": {
"custom": {}
},
"overrides": []
},
"fill": 1,
"fillGradient": 0,
"gridPos": {
"h": 10,
"w": 12,
"x": 0,
"y": 0
},
"hiddenSeries": false,
"id": 4,
"legend": {
"alignAsTable": true,
"avg": true,
"current": true,
"max": true,
"min": true,
"show": true,
"total": true,
"values": true
},
"lines": true,
"linewidth": 1,
"nullPointMode": "null",
"options": {
"alertThreshold": true
},
"percentage": false,
"pluginVersion": "7.3.3",
"pointradius": 2,
"points": false,
"renderer": "flot",
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"spaceLength": 10,
"stack": false,
"steppedLine": false,
"targets": [
{
"alias": "new",
"bucketAggs": [
{
"field": "created_at",
"id": "2",
"settings": {
"interval": "1d",
"min_doc_count": 0,
"trimEdges": 0
},
"type": "date_histogram"
}
],
"metrics": [
{
"field": "select field",
"id": "1",
"type": "count"
}
],
"query": "state:new",
"refId": "A",
"timeField": "created_at"
},
{
"alias": "closed",
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"field": "created_at",
"id": "2",
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},
"type": "date_histogram"
}
],
"metrics": [
{
"field": "select field",
"id": "1",
"type": "count"
}
],
"query": "state:closed",
"refId": "B",
"timeField": "created_at"
},
{
"alias": "open",
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"id": "2",
"settings": {
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"trimEdges": 0
},
"type": "date_histogram"
}
],
"metrics": [
{
"field": "select field",
"id": "1",
"type": "count"
}
],
"query": "state:open",
"refId": "C",
"timeField": "created_at"
}
],
"thresholds": [],
"timeFrom": null,
"timeRegions": [],
"timeShift": null,
"title": "new vs closed",
"tooltip": {
"shared": true,
"sort": 0,
"value_type": "individual"
},
"type": "graph",
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"mode": "time",
"name": null,
"show": true,
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},
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{
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"max": null,
"min": null,
"show": true
},
{
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"show": true
}
],
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}
},
{
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"dashes": false,
"datasource": null,
"fieldConfig": {
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"unit": "m"
},
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},
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"fillGradient": 0,
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"w": 12,
"x": 12,
"y": 0
},
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"id": 14,
"legend": {
"alignAsTable": true,
"avg": true,
"current": false,
"max": true,
"min": true,
"rightSide": false,
"show": true,
"total": false,
"values": true
},
"lines": true,
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},
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"pointradius": 2,
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{
"alias": "Average pending_time",
"yaxis": 2
}
],
"spaceLength": 10,
"stack": false,
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"targets": [
{
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"field": "created_at",
"id": "2",
"settings": {
"interval": "1d",
"min_doc_count": 0,
"trimEdges": 0
},
"type": "date_histogram"
}
],
"metrics": [
{
"field": "close_in_min",
"id": "1",
"meta": {},
"settings": {},
"type": "avg"
}
],
"query": "state:closed",
"refId": "A",
"timeField": "created_at"
},
{
"bucketAggs": [
{
"field": "created_at",
"id": "2",
"settings": {
"interval": "1d",
"min_doc_count": 0,
"trimEdges": 0
},
"type": "date_histogram"
}
],
"hide": true,
"metrics": [
{
"field": "pending_time",
"id": "1",
"meta": {},
"settings": {},
"type": "avg"
}
],
"refId": "B",
"timeField": "created_at"
}
],
"thresholds": [],
"timeFrom": null,
"timeRegions": [],
"timeShift": null,
"title": "close time",
"tooltip": {
"shared": true,
"sort": 0,
"value_type": "individual"
},
"type": "graph",
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"mode": "time",
"name": null,
"show": true,
"values": []
},
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{
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"show": true
},
{
"format": "m",
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"max": null,
"min": null,
"show": true
}
],
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"alignLevel": null
}
},
{
"datasource": "zammad-db",
"fieldConfig": {
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"custom": {
"align": null,
"filterable": false
},
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"steps": [
{
"color": "green",
"value": null
},
{
"color": "red",
"value": 80
}
]
}
},
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},
"gridPos": {
"h": 6,
"w": 4,
"x": 0,
"y": 10
},
"id": 19,
"options": {
"displayMode": "lcd",
"orientation": "auto",
"reduceOptions": {
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],
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"values": false
},
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},
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"metricColumn": "none",
"rawQuery": true,
"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n users.firstname as metric,\n count(*) as total /*,\n count(case when state_id=4 then 1 ELSE 0 END) as closed*/\nFROM tickets\ninner join users on (tickets.owner_id=users.id)\nWHERE\n$__timeFilter(tickets.created_at) and tickets.state_id in (1,2)\ngroup by users.id\nORDER BY 1",
"refId": "A",
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{
"params": [
"value"
],
"type": "column"
}
]
],
"timeColumn": "time",
"where": [
{
"name": "$__timeFilter",
"params": [],
"type": "macro"
}
]
},
{
"format": "time_series",
"group": [],
"hide": true,
"metricColumn": "none",
"rawQuery": true,
"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n users.firstname as metric,\n count(*) as value\nFROM tickets\ninner join users on (tickets.owner_id=users.id)\nWHERE\n$__timeFilter(tickets.created_at) and tickets.state_id=4\ngroup by users.id\nORDER BY 1",
"refId": "B",
"select": [
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{
"params": [
"value"
],
"type": "column"
}
]
],
"timeColumn": "time",
"where": [
{
"name": "$__timeFilter",
"params": [],
"type": "macro"
}
]
}
],
"timeFrom": null,
"timeShift": null,
"title": "Open-Tickets per user",
"transformations": [],
"type": "bargauge"
},
{
"datasource": "zammad-db",
"fieldConfig": {
"defaults": {
"custom": {
"align": null,
"filterable": false
},
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"thresholds": {
"mode": "absolute",
"steps": [
{
"color": "green",
"value": null
},
{
"color": "red",
"value": 80
}
]
}
},
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},
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"x": 4,
"y": 10
},
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"displayMode": "lcd",
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],
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"values": false
},
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},
"pluginVersion": "7.3.3",
"targets": [
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"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n users.firstname as metric,\n count(*) as total /*,\n count(case when state_id=4 then 1 ELSE 0 END) as closed*/\nFROM tickets\ninner join users on (tickets.owner_id=users.id)\nWHERE\n$__timeFilter(tickets.created_at) \ngroup by users.id\nORDER BY 1",
"refId": "A",
"select": [
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{
"params": [
"value"
],
"type": "column"
}
]
],
"timeColumn": "time",
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{
"name": "$__timeFilter",
"params": [],
"type": "macro"
}
]
},
{
"format": "time_series",
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"hide": true,
"metricColumn": "none",
"rawQuery": true,
"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n users.firstname as metric,\n count(*) as value\nFROM tickets\ninner join users on (tickets.owner_id=users.id)\nWHERE\n$__timeFilter(tickets.created_at) and tickets.state_id=4\ngroup by users.id\nORDER BY 1",
"refId": "B",
"select": [
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{
"params": [
"value"
],
"type": "column"
}
]
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"where": [
{
"name": "$__timeFilter",
"params": [],
"type": "macro"
}
]
}
],
"timeFrom": null,
"timeShift": null,
"title": "Tickets per user",
"transformations": [],
"type": "bargauge"
},
{
"datasource": "zammad-db",
"fieldConfig": {
"defaults": {
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"align": null,
"filterable": false
},
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"steps": [
{
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},
{
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}
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},
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},
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"h": 6,
"w": 4,
"x": 8,
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},
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"options": {
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"values": false
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},
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"rawQuery": true,
"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n users.firstname as metric,\n count(*) as total /*,\n count(case when state_id=4 then 1 ELSE 0 END) as closed*/\nFROM tickets\ninner join users on (tickets.owner_id=users.id)\nWHERE\n$__timeFilter(tickets.created_at) and tickets.state_id=4\ngroup by users.id\nORDER BY 1",
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"select": [
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{
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}
]
},
{
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"group": [],
"hide": true,
"metricColumn": "none",
"rawQuery": true,
"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n users.firstname as metric,\n count(*) as value\nFROM tickets\ninner join users on (tickets.owner_id=users.id)\nWHERE\n$__timeFilter(tickets.created_at) and tickets.state_id=4\ngroup by users.id\nORDER BY 1",
"refId": "B",
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{
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],
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}
]
],
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{
"name": "$__timeFilter",
"params": [],
"type": "macro"
}
]
}
],
"timeFrom": null,
"timeShift": null,
"title": "Closed-Tickets per user",
"transformations": [],
"type": "bargauge"
},
{
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"bars": false,
"dashLength": 10,
"dashes": false,
"datasource": null,
"fieldConfig": {
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},
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},
"fill": 1,
"fillGradient": 0,
"gridPos": {
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"w": 12,
"x": 12,
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},
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"legend": {
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"avg": true,
"current": false,
"max": true,
"min": true,
"show": true,
"total": false,
"values": true
},
"lines": true,
"linewidth": 1,
"nullPointMode": "null",
"options": {
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},
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"targets": [
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"settings": {
"interval": "1d",
"min_doc_count": 0,
"trimEdges": 0
},
"type": "date_histogram"
}
],
"metrics": [
{
"field": "article_count",
"id": "1",
"meta": {},
"settings": {},
"type": "avg"
}
],
"refId": "A",
"timeField": "created_at"
}
],
"thresholds": [],
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"timeRegions": [],
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"title": "avg messages per ticket",
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"sort": 0,
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},
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"mode": "time",
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},
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}
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}
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{
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},
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},
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}
]
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},
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],
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},
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},
"pluginVersion": "7.3.3",
"targets": [
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"group": [],
"metricColumn": "none",
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"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n groups.name as metric,\n count(*) as total /*,\n count(case when state_id=4 then 1 ELSE 0 END) as closed*/\nFROM tickets\ninner join groups on (tickets.group_id=groups.id)\nWHERE\n$__timeFilter(tickets.created_at) and tickets.state_id in (1)\ngroup by groups.id\nORDER BY 1",
"refId": "A",
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{
"params": [
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],
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}
]
],
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"params": [],
"type": "macro"
}
]
}
],
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"title": "New-Tickets per group",
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"type": "bargauge"
},
{
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},
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},
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}
]
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"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n groups.name as metric,\n count(*) as total /*,\n count(case when state_id=4 then 1 ELSE 0 END) as closed*/\nFROM tickets\ninner join groups on (tickets.group_id=groups.id)\nWHERE\n$__timeFilter(tickets.created_at) and (tickets.state_id in (2) or tickets.escalation_at is not null)\ngroup by groups.id\nORDER BY 1",
"refId": "A",
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],
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"params": [],
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}
]
}
],
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"title": "Open-Tickets per group",
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"type": "bargauge"
},
{
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},
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{
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}
]
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"rawSql": "SELECT\n min(tickets.created_at) AS \"time\",\n groups.name as metric,\n count(*) as total /*,\n count(case when state_id=4 then 1 ELSE 0 END) as closed*/\nFROM tickets\ninner join groups on (tickets.group_id=groups.id)\nWHERE\n$__timeFilter(tickets.created_at) and tickets.state_id in (4)\ngroup by groups.id\nORDER BY 1",
"refId": "A",
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"params": [],
"type": "macro"
}
]
}
],
"timeFrom": null,
"timeShift": null,
"title": "Tickets per group",
"transformations": [],
"type": "bargauge"
},
{
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"displayMode": "color-background",
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},
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{
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},
{
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"value": 3
}
]
}
},
"overrides": [
{
"matcher": {
"id": "byName",
"options": "create time"
},
"properties": [
{
"id": "custom.width",
"value": 190
}
]
},
{
"matcher": {
"id": "byName",
"options": "last_contact_customer_at"
},
"properties": [
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"value": 188
}
]
},
{
"matcher": {
"id": "byName",
"options": "firstname"
},
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"value": 76
}
]
},
{
"matcher": {
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},
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"value": 84
}
]
},
{
"matcher": {
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"options": "days_ago"
},
"properties": [
{
"id": "custom.width",
"value": 79
}
]
},
{
"matcher": {
"id": "byName",
"options": "company"
},
"properties": [
{
"id": "custom.width",
"value": 141
}
]
},
{
"matcher": {
"id": "byName",
"options": "client"
},
"properties": [
{
"id": "custom.width",
"value": 118
}
]
}
]
},
"gridPos": {
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"w": 12,
"x": 12,
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},
"id": 10,
"options": {
"showHeader": true,
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},
"pluginVersion": "7.3.3",
"targets": [
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"pipelineVariables": [
{
"name": "var1",
"pipelineAgg": "select metric"
},
{
"name": "var2",
"pipelineAgg": "select metric"
}
],
"settings": {},
"type": "logs"
}
],
"query": "last_contact_agent_at - last_contact_customer_at < 0",
"refId": "A",
"timeField": "created_at"
}
],
"timeFrom": null,
"timeShift": null,
"title": "Panel Title",
"transformations": [],
"type": "table"
},
{
"aliasColors": {},
"bars": false,
"dashLength": 10,
"dashes": false,
"datasource": "zammad-db",
"fieldConfig": {
"defaults": {
"custom": {}
},
"overrides": []
},
"fill": 1,
"fillGradient": 0,
"gridPos": {
"h": 8,
"w": 12,
"x": 12,
"y": 122
},
"hiddenSeries": false,
"id": 41,
"legend": {
"avg": false,
"current": false,
"max": false,
"min": false,
"show": true,
"total": false,
"values": false
},
"lines": true,
"linewidth": 1,
"nullPointMode": "null",
"options": {
"alertThreshold": true
},
"percentage": false,
"pluginVersion": "7.3.3",
"pointradius": 2,
"points": false,
"renderer": "flot",
"seriesOverrides": [],
"spaceLength": 10,
"stack": false,
"steppedLine": false,
"targets": [
{
"format": "time_series",
"group": [],
"metricColumn": "none",
"rawQuery": true,
"rawSql": "SELECT\n date(tickets.created_at) AS \"time\",\n 'Avg Close Time' as metric,\n avg(tickets.close_in_min) as avf_close_time\n \nFROM tickets\nWHERE\n$__timeFilter(tickets.created_at)\ngroup by date(tickets.created_at)\nORDER BY 1",
"refId": "A",
"select": [
[
{
"params": [
"value"
],
"type": "column"
}
]
],
"timeColumn": "time",
"where": [
{
"name": "$__timeFilter",
"params": [],
"type": "macro"
}
]
}
],
"thresholds": [],
"timeFrom": null,
"timeRegions": [],
"timeShift": null,
"title": "Avg Close Time - DB",
"tooltip": {
"shared": true,
"sort": 0,
"value_type": "individual"
},
"type": "graph",
"xaxis": {
"buckets": null,
"mode": "time",
"name": null,
"show": true,
"values": []
},
"yaxes": [
{
"format": "m",
"label": null,
"logBase": 1,
"max": null,
"min": null,
"show": true
},
{
"format": "short",
"label": null,
"logBase": 1,
"max": null,
"min": null,
"show": true
}
],
"yaxis": {
"align": false,
"alignLevel": null
}
},
{
"datasource": "ES_users",
"fieldConfig": {
"defaults": {
"custom": {
"align": null,
"filterable": false
},
"mappings": [],
"thresholds": {
"mode": "absolute",
"steps": [
{
"color": "green",
"value": null
},
{
"color": "red",
"value": 80
}
]
}
},
"overrides": [
{
"matcher": {
"id": "byName",
"options": "_index"
},
"properties": [
{
"id": "custom.width",
"value": 257
}
]
},
{
"matcher": {
"id": "byName",
"options": "last_contact_agent_at"
},
"properties": [
{
"id": "custom.width",
"value": 232
}
]
},
{
"matcher": {
"id": "byName",
"options": "last_contact_customer_at"
},
"properties": [
{
"id": "custom.width",
"value": 206
}
]
},
{
"matcher": {
"id": "byName",
"options": "last_owner_update_at"
},
"properties": [
{
"id": "custom.width",
"value": 218
}
]
}
]
},
"gridPos": {
"h": 9,
"w": 12,
"x": 0,
"y": 128
},
"id": 42,
"options": {
"showHeader": true,
"sortBy": [
{
"desc": true,
"displayName": "customer.email"
}
]
},
"pluginVersion": "7.3.3",
"targets": [
{
"alias": "",
"bucketAggs": [
{
"field": "last_contact_agent_at",
"id": "2",
"settings": {
"min_doc_count": 0,
"order": "desc",
"orderBy": "_term",
"size": "10"
},
"type": "terms"
}
],
"hide": false,
"metrics": [
{
"field": "select field",
"id": "1",
"meta": {},
"pipelineVariables": [
{
"name": "var1",
"pipelineAgg": "select metric"
},
{
"name": "var2",
"pipelineAgg": "select metric"
}
],
"settings": {},
"type": "logs"
}
],
"query": "",
"refId": "A",
"timeField": "created_at"
}
],
"timeFrom": null,
"timeShift": null,
"title": "Panel Title",
"transformations": [],
"type": "table"
},
{
"datasource": "zammad_stats_store",
"fieldConfig": {
"defaults": {
"custom": {
"align": null,
"filterable": false
},
"mappings": [],
"thresholds": {
"mode": "absolute",
"steps": [
{
"color": "green",
"value": null
},
{
"color": "red",
"value": 80
}
]
}
},
"overrides": [
{
"matcher": {
"id": "byName",
"options": "_index"
},
"properties": [
{
"id": "custom.width",
"value": 257
}
]
},
{
"matcher": {
"id": "byName",
"options": "last_contact_agent_at"
},
"properties": [
{
"id": "custom.width",
"value": 232
}
]
},
{
"matcher": {
"id": "byName",
"options": "last_contact_customer_at"
},
"properties": [
{
"id": "custom.width",
"value": 206
}
]
},
{
"matcher": {
"id": "byName",
"options": "last_owner_update_at"
},
"properties": [
{
"id": "custom.width",
"value": 218
}
]
}
]
},
"gridPos": {
"h": 9,
"w": 12,
"x": 0,
"y": 137
},
"id": 43,
"options": {
"showHeader": true,
"sortBy": [
{
"desc": true,
"displayName": "customer.email"
}
]
},
"pluginVersion": "7.3.3",
"targets": [
{
"alias": "",
"bucketAggs": [],
"hide": false,
"metrics": [
{
"field": "select field",
"id": "1",
"meta": {},
"pipelineVariables": [
{
"name": "var1",
"pipelineAgg": "select metric"
},
{
"name": "var2",
"pipelineAgg": "select metric"
}
],
"settings": {
"size": 500
},
"type": "raw_data"
}
],
"query": "",
"refId": "A",
"timeField": "created_at"
}
],
"timeFrom": null,
"timeShift": null,
"title": "Panel Title",
"transformations": [],
"type": "table"
},
{
"aliasColors": {},
"bars": false,
"dashLength": 10,
"dashes": false,
"datasource": null,
"fieldConfig": {
"defaults": {
"custom": {}
},
"overrides": []
},
"fill": 1,
"fillGradient": 0,
"gridPos": {
"h": 8,
"w": 12,
"x": 0,
"y": 146
},
"hiddenSeries": false,
"id": 16,
"legend": {
"avg": false,
"current": false,
"max": false,
"min": false,
"show": true,
"total": false,
"values": false
},
"lines": true,
"linewidth": 1,
"nullPointMode": "null",
"options": {
"alertThreshold": true
},
"percentage": false,
"pluginVersion": "7.3.3",
"pointradius": 2,
"points": false,
"renderer": "flot",
"seriesOverrides": [],
"spaceLength": 10,
"stack": false,
"steppedLine": false,
"targets": [
{
"bucketAggs": [
{
"field": "created_at",
"id": "2",
"settings": {
"interval": "auto",
"min_doc_count": 0,
"trimEdges": 0
},
"type": "date_histogram"
}
],
"metrics": [
{
"field": "pending_time",
"id": "1",
"meta": {},
"settings": {},
"type": "avg"
}
],
"refId": "A",
"timeField": "created_at"
}
],
"thresholds": [],
"timeFrom": null,
"timeRegions": [],
"timeShift": null,
"title": "Pending time",
"tooltip": {
"shared": true,
"sort": 0,
"value_type": "individual"
},
"type": "graph",
"xaxis": {
"buckets": null,
"mode": "time",
"name": null,
"show": true,
"values": []
},
"yaxes": [
{
"format": "short",
"label": null,
"logBase": 1,
"max": null,
"min": null,
"show": true
},
{
"format": "short",
"label": null,
"logBase": 1,
"max": null,
"min": null,
"show": true
}
],
"yaxis": {
"align": false,
"alignLevel": null
}
}
],
"refresh": "1m",
"schemaVersion": 26,
"style": "dark",
"tags": [],
"templating": {
"list": [
{
"datasource": "ES_users",
"error": null,
"filters": [],
"hide": 0,
"label": null,
"name": "Filters",
"skipUrlSync": false,
"type": "adhoc"
}
]
},
"time": {
"from": "now-60d",
"to": "now"
},
"timepicker": {},
"timezone": "",
"title": "New dashboard Copy2",
"uid": "4QdlwhTMz",
"version": 77
}
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