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Created June 3, 2024 02:51
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2020 40603 customer service resume

Oliver Treadwell

Email: oliver.treadwell@gmail.com | Phone: +64 22 451 9939 (Text Preferred) | Location: Wellington, New Zealand


Objective

Dedicated and customer-focused professional with diverse experience in retail, hospitality, and customer service roles. Currently pursuing a postgraduate diploma at Whitireia Petone and seeking a part-time or casual position to leverage my interpersonal skills and passion for customer satisfaction in the New Zealand market.


Education

Whitireia New Zealand, Petone, Wellington, NZ
Postgraduate Diploma in IT
July 2024 - Present

Chapman University, Orange, CA, USA
Bachelor of Business, Entrepreneurship and International Business
Graduated: May 2011


Professional Experience

Habitual Genesis, Wellington, NZ
Creative Technical Consultant & Software Developer
January 2020 - Present

  • Provided creative technical consulting, social media marketing, and design services for nonprofit organizations.
  • Managed and created content for newsletters, websites (using Squarespace), and social media platforms.
  • Delivered professional photography and photo editing services, including headshots and event coverage.
  • Developed and maintained custom software solutions for clients, ensuring high standards of code quality and customer satisfaction.
  • Implemented efficient coding practices and conducted thorough testing to ensure software reliability.
  • Collaborated with clients to customize solutions to meet their specific needs and preferences.

Various Companies, USA
June 2014 - October 2023

Software Engineer

  • Designed, developed, and maintained software applications for various clients, focusing on reliability and performance.
  • Collaborated with cross-functional teams to deliver high-quality software solutions.
  • Provided technical support and troubleshooting to resolve complex software issues.
  • Conducted code reviews and ensured adherence to best practices and coding standards.
  • Participated in the full software development lifecycle, from requirements gathering to deployment.

Software Engineering Instructor

  • Taught and mentored students in software development, covering topics such as web development, programming languages, and software engineering principles.
  • Developed curriculum and course materials to facilitate effective learning experiences.
  • Provided one-on-one support and guidance to students, helping them build strong technical skills and prepare for careers in software engineering.

MMGN.com Pty Ltd, Melbourne, Australia
Operations Manager
October 2012 - June 2013

  • Developed and implemented policies to grow the customer base for MMGN.com and related business operations.
  • Coordinated with various teams to streamline operations and improve customer engagement.
  • Analyzed data to identify trends and opportunities for business growth.
  • Managed relationships with partners and stakeholders to enhance service offerings.

Acuto Shoes, Melbourne, Australia
Sales Lead
May 2012 - September 2012

  • Solely responsible for the appearance, opening, and closing of the store during shifts.
  • Created sales opportunities from incoming customers and exceeded sales goals set by management.
  • Monitored cash and POS system, ensuring accuracy and efficiency.
  • Trained and mentored new staff members to improve sales techniques and customer service skills.

REI, Orange County & San Diego, CA, USA
Sales Specialist
April 2007 - December 2010

  • Provided tailored service to guests based on their needs, enhancing customer satisfaction.
  • Promoted company membership program along with regular sales and promotions.
  • Managed inventory and maintained sales displays to optimize store layout.
  • Assisted in organizing store events and workshops to engage with the community.

UltraStar Theatres, Inc., San Diego, CA, USA
Concessions Cashier
January 2007 - May 2007

  • Worked cohesively as part of the theatre crew to provide service to movie patrons.
  • Trained in upselling and cross-selling while working as a concessions cashier.
  • Maintained cleanliness and organization of concession areas.
  • Handled cash transactions efficiently and accurately.

Pacific Sunwear, San Diego, CA, USA
Seasonal Sales Associate
December 2006 - January 2007

  • Maintained a clean store to create an enjoyable shopping environment.
  • Greeted each customer into the store, notifying them of ongoing promotions.
  • Cleaned out dressing rooms at regular intervals.
  • Assisted customers with product selection and provided fashion advice.

Skills

  • Customer Relationship Building
  • Membership & Retail Sales Promotion
  • Community & Service-Oriented Team-member
  • Cash Handling & POS Systems
  • Clear Communication Style: Written & Oral
  • IT Support & Troubleshooting
  • Software Development and Technical Support
  • Event Planning and Organization
  • Public Speaking and Presentation Skills
  • Volunteer Coordination and Community Engagement
  • Creative Technical Consulting
  • Social Media Marketing
  • Photography and Photo Editing
  • Newsletter and Content Creation
  • Squarespace Website Management

Certifications

  • First Aid and CPR Certified
  • Full Driver's License
  • Eligible for Manager’s Certificate
  • Able to quickly complete Food Safety Certification

Additional Information

  • Currently on an approved student visa in New Zealand
  • Available for part-time or casual roles
  • Own reliable transport
  • Interests: Outdoor activities, photography, and fitness

Extracurricular Involvement

Startup Weekend, Global
Event Organizer
July 2012 - Present

  • Co-organized numerous multi-day conferences, promoting the movement to empower and educate individuals to launch successful startup ventures.
  • Coordinated event logistics, speaker engagements, and participant activities to ensure smooth execution.

Adventure Capital Venture Management LP, Melbourne, Australia
Fellow
July 2012 - October 2013

  • Coordinated and executed organizational development, business relationships, data analysis, and community advocacy.
  • Managed event planning and community outreach initiatives.

Ansir Innovation Center, San Diego, CA, USA
Events & Programming Coordinator
August 2011 - January 2012

  • Co-organized business-related events, allocating center’s resources for hosting and promoting industry events.
  • Facilitated networking opportunities and fostered community engagement through event coordination.

Toastmasters International, San Diego, CA, USA
Member
August 2011 - May 2012

  • Developed public speaking and leadership skills through regular participation in meetings and events.
  • Delivered speeches and provided constructive feedback to peers.
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