| + Hello, I was told I'd get an email from trek but I didn't | |
| + I have had a problem with my bike since I bought it, and I have brought it to the bike shop around 5 times... | |
| it never gets fixed | |
| + I sent it to the bike shop where they said they'll try to fix it again. However I have low hopes they can do that. | |
| + what would I do in such case?... | |
| + do I get a refund? | |
| - I'm sorry to hear that | |
| - I can see my colleague emailed our team in Finland regarding this yesterday, I believe it is simply a case that they haven't yet had a chance to reply | |
| + Oh... yes... since I didn't get the email yesterday I left it in the bike shop... | |
| + I believe the bike was defective, it seemed to have a problem with the freewheel or something. it clicks very loud and gets worse with time. | |
| - okay, without inspecting the bike I couldn't say, I will email the Finnish team again regarding the situation to look into further | |
| + Yes but I'm just saying that the bike is in the bike shop now... | |
| + I don't know what they are going to do | |
| + I'm just saying that with such recurrence it is hurting the brand. | |
| I just would like a bike that works properly, or a refund, because I've been struggling with this for over a month now. | |
| - I understand, and I do apologize, this is something that the team in Finland will be able to advise the store and yourself regarding | |
| + So would they contact the store directly?... | |
| + I've lost worktime by having to take and retrieve the bike all the time, I just can't keep coming and going. | |
| - yes I would expect so | |
| + Ok then. | |
| - I will send an email now to chase up | |
| + thanks. | |
| + have a good day. |
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