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parshap/jetblue-horrible-checkin.md

Last active August 29, 2015 13:57
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Why JetBlue's Web Check In Experience Is Horrible
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jetblue-horrible-checkin.md
  • "Print boarding pass" button does not work
  • Uses Flash
    • Non-native experience (weird scrolling, input fields, etc)
    • Doesn't work on my phone
  • Have to identify myself even though I'm already logged in on your website
  • Too many steps, show my boarding pass on first screen
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