We have a group of sales people who have many email conversations going on at the same time with their customers. Sometimes these threads are started and then forgotten because the customer fails to reply, so we would like to improve the response rates of customers to these emails. Therefore, we would like a service which sends follow-up emails when a customer has not responded to an email from our sales people.
We would like you to create the service which sends these follow-up emails. It should: