Amazon customer service rocks

chat_log

You are now connected to Hernan from Amazon.com.

Me: I'm a Prime Member and Free Shipping is not available for an item that is shipped and sold by amazon.

Hernan:Hi there! I'm Hernan. I hope you're doing well! I'm really sorry about this issue, Pedro. I'd be glad to help you clarify this, What is the item you're referring to?

Me:Hey, I'm trying to buy this set of books: <url> and I have a Prime Membership but I don't know why it's not available for Free Shipping

Hernan:What is the address you're selecting?

Me:my home address in Austin,  zipcode 78759

Hernan:Could you start over the checkout process making sure that that's the address selected. The reason is that on my end the system displays the free shipping options.
I'll stay until we get this resolved.

Me: same thing, it's charging me $12.98 for shipping

Hernan:That's odd, please place the order and if there's any shipping cost, I will waive it from my system.

Me:ok, placed order <order_number>

Hernan:Thank you, I apologize for the free shipping not being applied to your order, I just waived the cost myself, this shouldn't been happening, so I'm going to file a ticket to investigate this further and fix the issue.
Would there be anything else I can assist you with, Pedro?

Me:no, that was it. Thanks a lot, Herman

Hernan:Alright, my pleasure! I hope you have a good day Pedro and thank you for contacting Amazon. We hope to see you again soon