Dialog Analytics example integration in a Facebook Messenger and Ruby chatbot.

bot.rb

require_relative './dialog'
require 'facebook/messenger' # https://github.com/hyperoslo/facebook-messenger

Facebook::Messenger.configure do |config|
  config.access_token = ENV['FACEBOOK_ACCESS_TOKEN']
  config.verify_token = ENV['FACEBOOK_SECRET_TOKEN']
end

include Facebook::Messenger

Bot.on :message do |message|
  Dialog.track(message)

  text = 'Hello, human!'
  message_id = Bot.deliver(recipient: message.sender, message: { text: text })

  params = {
    to: message.sender,
    sent_at: Time.now,
    distinct_id: message_id,
    properties: {
      text: text
    }
  }
  Dialog.track(params)
end

dialog.rb

require 'http' # https://github.com/httprb/http

module Dialog
  # @param message [Facebook::Messenger::Incoming::Message, Hash]
  def track(message)
    payload = if message.is_a?(Hash)
      # Outbound
      {
        message: {
          platform: 'messenger',
          type: 'text',
          to: message[:to],
          sent_at: message[:sent_at],
          distinct_id: message[:id],
          properties: {
            text: message[:properties][:text]
          }
        }
      }

    # Inbound
    # @note Only track text messages for the moment
    elsif message.text
      {
        message: {
          platform: 'messenger',
          type: 'text',
          to: message.sender['id'],
          sent_at: message.sent_at,
          distinct_id: message.id,
          properties: {
            text: message.text
          }
        }
      }
    end

    HTTP.post("https://api.dialoganalytics.com/v1/messages?token=#{ENV['DIALOG_TOKEN']}", json: payload)
  end
  module_function :track
end