Connect Current Metrics API

index.js

const qArns = [
  "arn:aws:connect:...",
  "arn:aws:connect:..."
];

const metricsList = [
  {
    Name: "AGENTS_AVAILABLE",
    Unit: "COUNT"
  },
  {
    Name: "AGENTS_ONLINE",
    Unit: "COUNT"
  },
  {
    Name: "AGENTS_ON_CALL",
    Unit: "COUNT"
  },
  {
    Name: "AGENTS_ONLINE",
    Unit: "COUNT"
  },
  {
    Name: "AGENTS_STAFFED",
    Unit: "COUNT"
  },
  {
    Name: "AGENTS_AFTER_CONTACT_WORK",
    Unit: "COUNT"
  },
  {
    Name: "AGENTS_NON_PRODUCTIVE",
    Unit: "COUNT"
  },
  {
    Name: "AGENTS_ERROR",
    Unit: "COUNT"
  },
  {
    Name: "CONTACTS_IN_QUEUE",
    Unit: "COUNT"
  },
  {
    Name: "OLDEST_CONTACT_AGE",
    Unit: "SECONDS"
  },
  {
    Name: "CONTACTS_SCHEDULED",
    Unit: "COUNT"
  }
];


app.get("/currentMetrics", async (req, res) => {
  var getCurrentMetricsParams = {
    InstanceId: connectInstanceId,
    Filters: {
      Channels: ["VOICE"],
      Queues: qArns
    },
    CurrentMetrics: metricsList,
    Groupings: ["QUEUE"]
  };

  var getCurrentMetricsPromise = connectClient
    .getCurrentMetricData(getCurrentMetricsParams)
    .promise();
  var getCurrentMetricsResult = await getCurrentMetricsPromise;
  console.log("current metrics:", JSON.stringify(getCurrentMetricsResult));

  res.render("currentMetrics", {
    title: "Current Queue Metrics",
    metricResults: getCurrentMetricsResult.MetricResults
  });
});