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juniper job
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| Customer Services Leader, Key Accounts | |
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| Customer Service Leader | |
| Travel up to 50% | |
| Description | |
| Reporting to the Sr. Director of Advanced Services, this senior management position is responsible for driving Juniper’s services and support infrastructure and operations for one or more of our most significant customers | |
| Responsibilities include: | |
| • Creates sales and delivery strategies for the services and support capabilities needed to achieve customer success. Designs the specific customer offer with colleagues across Customer Service and Support to achieve sales, operating, and financial targets. | |
| • Leads, recruits, develops and retains a strong team. Ensures a productive work environment where employees can do their best work. Provide employees long term career progression within Juniper. | |
| • Collaborates with customer service and support teams in Juniper to ensure that critical customer issues are driven to closure in a structured and timely manner and that customer management is well coordinated with relevant sales and partner teams. | |
| • Collaborates with sales teams to ensure the value proposition of Juniper’s Professional Services, Advanced Services and Educational Services offerings are positioned to assist the customer in achieving key goals. | |
| • Builds solid relationships with key stakeholders (Business units, functional teams, executives) in Juniper and the customer for successful support of the customer and their customers. | |
| • Accountable for managing all Services and Support programs for the customer, service partners, and logistics providers. Acts as the key escalation executive for the customer and account team for all service and support related issues. | |
| • Builds the culture, processes, and tools to drive a remarkable customer experience. Creates a culture of innovation and accountability for customer outcomes. | |
| • Manages performance to contracted service levels for on-time delivery as well as contract requirements. | |
| • Creates and monitors Key Performance Indicators that reflect successful execution of “go to market” plans, strategic initiatives, and day to day operations. | |
| Required Experience: | |
| • 10+ years professional experience working with large scale service providers | |
| • 10+ years of management experience desired | |
| • Must have excellent communication, leadership, management development, team-building, and organizational skills | |
| • Must possess an understanding of technologies related to core networking and have experience working with large-scale ISPs and Enterprise customers. | |
| • Must be able to travel up to 50% | |
| ABOUT JUNIPER NETWORKS | |
| Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations. | |
| WHERE WILL YOU DO YOUR BEST WORK? | |
| Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world… | |
| Manager: Jonathan Pflaum | |
| Email: jpflaum@juniper.net | |
| Phone: +1 4087183544 | |
| Recruiter: Julie Foreman | |
| Email: jforeman@juniper.net | |
| Phone: +1 9528311202 | |
| Job Information | |
| 930791 | |
| Job ID | |
| Customer Services Leader, Key Accounts | |
| Job Title | |
| Canada | |
| Location | |
| Category | |
| Services Management | |
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