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plhnk / cloudSettings
Last active September 6, 2018 19:24
Visual Studio Code Settings Sync Gist
{"lastUpload":"2018-09-06T19:24:48.742Z","extensionVersion":"v3.1.2"}
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plhnk / Notes from Andrea Mallard Talk.mdown
Last active July 14, 2017 20:50
Andrea Mallard on High Resolution

📺 Video Presentation (on YouTube) 🔗

Human to Human NOT B2B, B2C, etc

Tell the truth well — in the most impactful way possible

Get real, human feedback,

highly qualitative is better: 1 deep vs. 100 shallow

humility, empathy

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plhnk / Notes from The Future of Service Design.mdown
Last active July 14, 2017 20:12
Leah Buley // The Future of Service Design // Service Experience Conference 2016

📺 Presentation Video (Vimeo) 🔗

Experience innovation is not heterogeneous

Service Design and Product Design have similarities, however there are some key differences between the two that need to be considered. The deliverables exist on a line, at one end, tacit services are what we consider "pure" service, there is no physical product, explicit services are between the two, where there is a nebulous (digital?) product (money, etc).

Tacit Services

Delivered via interpersonal communications

  • professional services
  • hospitality