Script to get all users in a Genesys Cloud organization

Get-GenesysCloudUsers.ps1

#set to the appropriate org URL.  Defaults to US East/mypurecloud.com
$cloudenv = 'mypurecloud.com'

#Set credentials
$clientid = 'OAuth Client ID'
$clientsecret = 'OAuth Client Secret'

#set extra properties to pull from API
$extendedproperties = "skills,groups,authorization,dateLastLogin,lasttokenissued,manager"

$pair = "$($clientid):$($clientsecret)"
$bytes = [System.Text.Encoding]::ASCII.GetBytes($pair)
$base64 = [System.Convert]::ToBase64String($bytes)

#Get OAuth token
$headers = New-Object "System.Collections.Generic.Dictionary[[String],[String]]"
$headers.Add("Authorization", "Basic $base64")
$headers.Add("Content-Type", "application/x-www-form-urlencoded")
$body = "grant_type=client_credentials"

Write-Output "Logging in to Genesys Cloud API"
try {
    $response = Invoke-RestMethod "https://login.$cloudenv/oauth/token" -Method 'POST' -Headers $headers -Body $body
}
catch {
    Write-Output "Failed to log in to Genesys Cloud API.  Aborting."
    Write-Output $_
    Write-Error "Failed to log in to Genesys Cloud API.  Aborting."
    Write-Error $_	
    Exit 1
}

#set bearer based on returned access token
$headers = New-Object "System.Collections.Generic.Dictionary[[String],[String]]"
$headers.Add("Authorization", "Bearer $($response.access_token)")

$users = Invoke-RestMethod "https://api.$cloudenv/api/v2/users?expand=$($extendedproperties)&pageSize=200" -Method 'GET' -Headers $headers -Verbose

#add users to separate collection, in case we have more pages to fetch
$userlist = [System.Collections.ArrayList]::new()
foreach ($u in $users.entities) {
    $userlist.add($u) | Out-Null
}

#see if we have additional pages of users, if so, get them all
if ($false -eq [string]::IsNullOrEmpty($users.nextUri)) {
    Write-Output "User list has multiple pages ($($users.pageCount))"       
    $selfUri = $users.selfUri
    $nextUri = $users.nextUri
    $lastUri = $users.lastUri
    while ($selfUri -ne $lastUri) {
        Write-Output "Getting next page of users ($($users.pageNumber + 1))"
        $users = Invoke-RestMethod "https://api.$($cloudenv)$($nextUri)" -Method 'GET' -Headers $headers
        
        #add additional users to collection
        foreach ($u in $users.entities) {
            $userlist.add($u) | Out-Null
        }
        $selfUri = $users.selfUri
        $nextUri = $users.nextUri
    }
}

$users = $userlist | Sort-Object -Property Name
$usersexport = [System.Collections.ArrayList]::new()
$ofs = ',' #change output field separator to comma, to make casts easier

foreach ($u in $userlist) {

    Write-Output "Getting queues for $($u.email)"
    $queues = Invoke-RestMethod "https://api.$($cloudenv)/api/v2/users/$($u.id)/queues" -Method 'GET' -Headers $headers
    Write-Output "$($u.email): Queues - $($queues.entities.name)"
    foreach ($q in $queues.entities) {
        $queuelookup = $q | Where-Object -Property id -eq $q.id
        $q.Name = $queuelookup.name
    }
    $u | Add-Member -NotePropertyName queues -NotePropertyValue $queues
    $user = [PSCustomObject]@{
        name            = $u.name;
        email           = $u.email
        #TODO: Group memberships will require some re-work, the /api/v2/users doesn't return the group names
        groupsCount     = $u.groups.count
        department      = $u.department
        title           = $u.title
        #TODO: match manager from initial user list so we don't make another API call
        #manager         = $u.manager.name        
        skills          = [String]($u.skills.name | Sort-Object)
        skillsCount     = $u.skills.count
        queues          = [String]($queues.entities.name | Sort-Object)
        roles           = [String]($u.authorization.roles.name | Sort-Object)
        rolesCount      = $u.authorization.roles.count
        dateLastLogin   = $u.dateLastLogin
        lastTokenIssued = $u.lastTokenIssued.dateIssued
    }
    $usersexport.add($user) | Out-Null
    Start-Sleep -Milliseconds 600
}
$ofs = ' ' #reset output field separator back to space/default

$usersexport | Format-Table
$usersexport | Export-Csv -Path "~/Desktop/$($cloudenv)-cloudusers.csv" -NoTypeInformation