topica_ipphone_API.md

Make IP phone call

METHOD: SOAP

URL: http://remote_host/TPCDialOut2/services/CallCenter?wsdl

PARAMS:

  agent_code: <Staff email>
  mobile_phone: <Customer mobile phone to call to>
  station_id: <Ip phone station ID>
  datetime_request: <Timestamp>
  message_code: "001"
  call_id: "001"

Response:

  {
    data: {
      message_code: "001",
      agent_code: <agent_code>,
      station_id: <station_id>,
      mobile_phone: <mobile_phone>,
      datetime_response: <timestamp>,
      call_id: <call_id>,
      error_code: <"0"|"1">,
      error_desc: <"success"|"error">
    }
  }

Get call log

METHOD: SOAP

URL: http://remote_host/TPCDialOut2/services/CallCenter?wsdl

PARAMS:

  agent_code: <Staff's email>
  mobile_phone: <Customer mobile phone to call to>
  station_id: <Ip phone station ID>
  datetime_request: <Timestamp>
  message_code: "004"
  call_id: <Call ID>

Response:

  {
    data: {
      message_code: "004",
      agent_code: <agent_code>,
      station_id: <station_id>,
      mobile_phone: <mobile_phone>,
      datetime_response: <timestamp>,
      call_id: <call_id>,
      error_code: <"0"|"1">,
      start_time: <call start timestamp>,
      end_time: <call end timestamp>,
      duration: <call duration in second>,
      ringtime: <ringtime in second>,
      link_down_record: <direct link to voice record>,
      status: "1",
      error_code: <"0"|"1">,
      error_desc: <"success"|"error">
    }
  }