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Firstly, this video is for the beta and will quickly become outdated as we make changes to modmail. However, because so much has changed in this version i thought it’d be easier to show you the new functionality directly, rather than simply tell you about it.
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This is the current Reddit modmail system. It is a hack built on top of messaging which in itself is a hack on top of commenting. This means it has limited functionality and is hard to build features for.
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Modmail is accessed by clicking on the green shield icon in the user area in the header. Modmail now exists on a separate domain, mod.reddit.com.
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This is the new Modmail. We’ve updated the design to be cleaner and to fit with the new functionality we’ve added. The new design is also responsive meaning it will work on either a desktop or mobile browser.
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By default we’ll show you modmail from all of the subreddits you moderate. You can use the subreddit selector to filter to messages from specific subreddits.
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The main modmail view displays a list of threads. Each thread is composed of messages. Only the most recent message is shown in this view. To view the entire thread you click on it to be taken to the message view. The background color indicates whether you have personally seen an individual message. Read-states are specific to you, so you’ll always know if you haven’t read something even if the rest of your mod team has.
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Most modmail threads can be in one of 3 folders: New, In Progress and Archived. The goal of these folders is to allow mods to prioritize new messages and hide resolved modmail. New contains incoming threads that have yet to be responded to. In progress contains threads that have been responded to. Archived contains threads that a moderator has deliberately archived. If an archived thread is responded to it will move to the In Progress folder.
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There are three other folders in modmail:
Highlighted contains all the messages that your mod team have chosen to highlight. The highlighted status exists across folders, so for example you can highlight an archived message for future reference.
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The mod discussions folder holds private threads that are just between you and your co-mods.
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Automated messages from your subreddit such as ban notification messages and messages from automoderator are routed to the notifications folder. If a thread in the notifications folder receives a reply it will be automatically moved to the in progress folder.
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When responding to a thread you can either reply as yourself or as the subreddit. You can also make your message only visible to other moderators. Additionally whenever you take an action on a thread such as archiving it the action will be recorded and visible to other moderators.
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You can also compose new modmail threads. You can start a new thread with a specific user or a mod discussion with your co-mods.
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That is all for this demo of modmail. As i mentioned earlier, this is for the beta so the final version may change. You can follow along with development and provide feedback at r slash modsupport.