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Last active February 17, 2020 18:14
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My Long Journey to Figuring out Why The Circus Is Not Working on AppleTV+ Channels
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OMGWHY.md

TLDR

AppleTV+ Channel Showtime doesn't play latest episode of The Circus. Been shuffled between Apple and showtime support, not a great experience thus far.

Longer Version

Hi there, current Showtime subscriber through AppleTV+. I can play anything from showtime except the latest 'The Circus' episode. Any idea what's going on there? It doesn't work on iOS, AppleTV or FireTV device (through AppleTV+ app).

Here's what it looks like on iOS: http://bit.ly/2HvNJPZ

I contacted Showtime support initially, then they said, Apple. So I contacted AppleSupport on Twitter since I couldn't find the AppleTV+ Channels support page via Apple's support site.

My first conversation with Apple Support: http://bit.ly/2uJX1p3

Now they sent me to you to this specfic page, and the first time I submitted I got this: https://www.dropbox.com/s/s0tx150feo8v0fw/FirstAppleSupportPageFail.png?dl=0

I've reset, cleared cache, and deleted, and re-installed the apps on macOS, iOS, and FireTV (AppleTV+ app), and still don't have that recent episode of The Circus. Looking at the latest episode Feb 16th on Showtime's page doesn't give me a lot of confidence that Showtime's metadata doesn't have SOMETHING to do with it - https://www.sho.com/the-circus-inside-the-greatest-political-show-on-earth/season/5 (The last two images are the same, they already have next week's episode posted, which seems odd.)

You're my last hope...

@program247365
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program247365 commented Feb 17, 2020 •
edited

Submiited: AppleTV+ Channel Showtime doesn't play latest episode of The Circus. Been shuffled between Apple and showtime support, not a great experience thus far. - https://gist.github.com/program247365/cae69101e5929d33512d411585452092 - ** Your Case ID: 101027324678 **

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