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psychobunny/Zendesk-README.md

Created January 26, 2018 19:28
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Step-by-step instructions on configuring NodeBB's Zendesk integration
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Zendesk-README.md

Documentation

Admin Control Panel

This plugin can be configured at NodeBB Admin -> Plugins -> Support Tickets.

Setup API Token

Create an Access Token on Zendesk Support at Zendesk Settings -> Channels -> API -> Settings. Under Token Access, hit enable and click on the plus icon to create a new access token.

Setup OAuth Client

Create a new OAuth Client on Zendesk Support at Zendesk Settings -> Channels -> API -> OAuth Clients. Click on the plus icon to create a new OAuth client.

You can copy and paste the Redirect URL found in NodeBB Admin -> Plugins -> Support Tickets -> Zendesk OAuth Tokens

Escalate Topic as Zendesk Issue

Screenshots

NodeBB post -> Zendesk ticket Synchronization

Zendesk ticket -> NodeBB post Synchronization

Category View

Add ticket navigation icons to the menu at General -> Navigation

Ticket Listing View

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