SRE incident management

sre-incident-management.md

SRE incident management

1. https://response.pagerduty.com/before/severity_levels/ - уровни серьезности инцидентов (пример)
2. https://www.blameless.com/blog/severity-levels - Severity Levels (What They Are & Why They Matter)
3. https://www.atlassian.com/incident-management/kpis/severity-levels - Understanding incident severity levels
4. https://rootly.com/blog/practical-guide-to-sre-incident-severity-levels - руководство по составлению классификации инцидентов
5. https://www.blameless.com/blog/severity-vs-priority - Severity vs. Priority | Понимание разницы
6. https://www.bmc.com/blogs/impact-urgency-priority/ Матрица влияния-срочность-приоритет
7. https://www.blameless.com/blog/incident-priority-matrix Incident Priority Matrix (Understanding Impact and Urgency)
8. https://www.blameless.com/blog/incident-management-best-practices - Best Practices for Effective Incident Management gremlin.com/community/tutorials/how-to-establish-a-high-severity-incident-management-program/ How To Establish a High Severity Incident Management Program
9. https://dzone.com/articles/overview-of-incident-lifecycle-in-sre Overview of Incident Lifecycle in SRE
10. https://www.youtube.com/playlist?list=PLIuxSyKxlQrBiDdZNak3UjU6n-SU80Xtc Conf42 Incident Management 2022 видео конференции Conf42
11. Распространение отчетов об инцидентах разным группам, отчеты о прогрессе задач из постмортемов https://www.youtube.com/watch?v=4MiJG3IPyWI&list=PLIuxSyKxlQrBiDdZNak3UjU6n-SU80Xtc&index=4

Learning

1. Game Days to train Incident Response https://www.youtube.com/watch?v=WMwD5UHoREs&list=PLIuxSyKxlQrBiDdZNak3UjU6n-SU80Xtc&index=10