test_globe.rb

call $caller, {:callerID => 'sip:21581156@sip.tropo.net'}
say "Hello! This is to inform you that we have sent a document you requested to the email you gave us. Kindly check your inbox or your spam folder for the message."

result = ask  "Were you able to receive the document you requested? Press '1' for YES, or press '2' for NO.", {
    :choices => "1,2",
    :timeout => 10.0,
    :attempts => 3,
    :terminator => '#'
}
ans = result.value.to_s

if ans == "1"
say "We are glad to be of service. Goodbye!"
elsif ans == "2"
say "You need further assistance. Please wait as we connect you to an agent"
	transfer ["9175609210","sip:21581156@sip.tropo.net"], {
    :playvalue => "http://www.phono.com/audio/holdmusic.mp3",
    :terminator => "*",
    :callerID => "21581156",
    :onTimeout => lambda { |event|
        say "Sorry, but nobody answered"}}
else
say "You selected #{ans} which is not part of the list. Were you able to receive the bill you requested? Press '1' for YES, or press '2' for NO."
end