| Metric | What It Measures | Why It Matters |
|---|---|---|
| Task Success Rate | How many users complete an intended action | Measures usability effectiveness |
| Time on Task | How long users take to complete a task | Identifies inefficiency or confusion |
| System Usability Scale (SUS) | User perception of ease of use | Standardized UX benchmarking |
| Net Promoter Score (NPS) | User loyalty and satisfaction | Predicts long-term retention |
| Error Rate | Number of failed attempts or mistakes | Highlights friction in design flow |
| Retention Rate | Percentage of users returning over time | Indicates product value and stickiness |