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@rb2k
Created February 24, 2010 15:43
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Purposeful conflict resolution by adequate and problem-conscious acting. The Four Action Principles
of the Harvard Concept easily modified and supplemented from the practical experience of the authors:
* Handling people separately from problems and tasks (Separation of relationship level - information level – functional level).
* Place goals, interests and needs and not personal opinions and positions in the middle.
* Before making a decision, come up with alternative solutions which bring advantages to both partners.
* Agree on neutral criteria for the evaluation of the developed solutions and make a decision using these criteria.
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