Sample Postmaster filter

gistfile1.txt

$Self->{'PostMaster::PostFilterModule'}->{'9931313-SetQueue'} = {
    Module => 'Kernel::System::PostMaster::Filter::SetQueue',
};

Kernel_System_PostMaster_Filter_SetQueue.pm

# --
# Kernel/System/PostMaster/Filter/SetQueue.pm - the global PostMaster module for OTRS
# Copyright (C) 2016 Perl-Services.de, http://perl-services.de
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::System::PostMaster::Filter::SetQueue;

use strict;

our @ObjectDependencies = qw(
    Kernel::System::Ticket
    Kernel::System::Log
);

sub new {
    my $Type  = shift;
    my %Param = @_;

    # allocate new hash for object
    my $Self = {};
    bless( $Self, $Type );

    return $Self;
}

sub Run {
    my ( $Self, %Param ) = @_;
    
    my $LogObject    = $Kernel::OM->Get('Kernel::System::Log');
    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');

    for my $Needed (qw(TicketID JobConfig GetParam)) {
        if ( !$Param{$Needed} ) {
            $LogObject->Log(
                Priority => 'error',
                Message  => "Need $Needed!",
            );
            return;
        }
    }

    my %Ticket = $TicketObject->TicketGet(
        TicketID => $Param{TicketID},
        UserID   => 1,
    );
    
    return 1 if $Ticket{Queue} ne 'Queue1';
    return 1 if $Ticket{StateType} ne 'closed';
    
    $TicketObject->TicketQueueSet(
        TicketID => $Param{TicketID},
        Queue    => 'NewQueue',
        UserID   => 1,
    );
    
    $TicketObject->TicketStateSet(
        TicketID => $Param{TicketID},
        State    => 'open',
        UserID   => 1,
    );
    
    return 1;
}

1;