gistfile1.txt

$Self->{TicketAcl}->{DoNotOpenClosedProblems} = {
    Properties => {
        Ticket => {
            State => ['closed successful', 'closed unsuccessful'],
            Type  => ['Problem'],
        },
    },
    Possible => {
        Ticket => {
            State => ['closed successful', 'closed unsuccessful'],
        },
        Action => {
            AgentTicketCompose => 0,
            AgentTicketPending => 0,
        },
    },
};