gistfile1.txt

# --
# Kernel/System/PostMaster/Filter/ReAssign.pm - the global PostMaster module for OTRS
# Copyright (C) 2018 Perl-Services.de, http://perl-services.de
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::System::PostMaster::Filter::ReAssign;

use strict;

our @ObjectDependencies = qw(
    Kernel::System::Log
    Kernel::System::CustomerUser
);

sub new {
    my $Type  = shift;
    my %Param = @_;

    # allocate new hash for object
    my $Self = {};
    bless( $Self, $Type );

    return $Self;
}

sub Run {
    my ( $Self, %Param ) = @_;

    my $LogObject  = $Kernel::OM->Get('Kernel::System::Log');
    my $UserObject = $Kernel::OM->Get('Kernel::System::User');
    my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');

    for my $Needed (qw(TicketID JobConfig GetParam)) {
        if ( !$Param{$Needed} ) {
            $LogObject->Log(
                Priority => 'error',
                Message  => "Need $Needed!",
            );
            return;
        }
    }

    my %Ticket        = $TicketObject->TicketGet( TicketID => $Param{TicketID} );
    my %Preferences   = $UserObject->GetPreferences( User => $Ticket{OwnerID} );
    my $IsOutOfOffice = $Preferences{OutOfOffice};

    if ( $IsOutOfOffice ) {
        # Funktionen siehe http://doc.otrs.com/doc/api/otrs/5.0/Perl/Kernel/System/Ticket.pm.html
        # Neuen Besitzer setzen
        my $Success = $TicketObject->TicketOwnerSet(
            TicketID  => $Param{TicketID},
            NewUserID => 1,
            UserID    => 1,
        );
        
        # Sperre aufheben
        my $SuccessLock = $TicketObject->TicketLockSet(
            Lock     => 'unlock',
            TicketID => $Param{TicketID},
            UserID   => 1,
        );

    }

    return 1;
}

1;